McCoy's Building Supply in New Braunfels is a go-to supplier for lumber, building materials, roofing supplies, and farm equipment, serving DIY enthusiasts, farmers and ranchers, and contractors. The business is known for its knowledgeable, friendly, and conscientious staff who provide excellent, top-notch customer service. Employees are quick to help, go out of their way to assist customers, and work with a good attitude and strong work ethic. Management and sales reps are personally helpful in coordinating orders, navigating transfers between stores, and ensuring timely job site delivery. The store offers great products and convenient services that enable customers to complete their projects. These include free delivery for orders over a certain amount, which customers describe as opening the door for them to accomplish more home projects by transporting large items like lumber and drywall. They also provide same or next day delivery that is efficient and can arrive ahead of schedule. The overall experience is one of outstanding support, with many customers stating they avoid big box stores because McCoy's level of service is unmatched. The team's efficiency, courtesy, and willingness to do whatever is in their power to help have earned them lifelong customers who are grateful and look forward to continuing to work with them.
Smaller version of the big box home building/maintenance stores but with all the assistance you don’t get st the big box stores. They answer the phone, get back to you promptly when necessary, and are actually happy to help!
May 2025
Jonathon came out and delivered our new power pole and was very helpful in unloading it putting it in place for us.
May 2025
Excellant employee's and customer service. Crystal was awesome
