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“If you live in the New Braunfels community and are in need of food (or know anyone in need of food ). The New Braunfels Food Bank could help you in your time of emergency. It is quite busy and you do need to do some paperwork wich can be done on line. It is important to know that you must schedule a appointment before you go in. Just call and they can set you up. They are very nice and will help you with any information needed.”
“I have nothing but good things to say about this branch.The tellers are always courteous and friendly but businesslike and efficient.I'm old school - I like to interact with people when it comes to my money, and I like a local bank without tons of unnecessary risky financial exposure to "world markets" or whatever the newest shiny thing is.I also appreciate that there are NO plexiglass barriers between the customers and the staff. Kudos!”
“Vanessa Guerrero is the Branch Manager here. She has a nice office—but she works out front with the tellers, which speaks volumes. She said, “Hello, Mr. Farmer!” when I walked in today. I bet she knows every customer by name, because I’m far from memorable. This is the perfect bank for me. You should visit here and see if you agree. JRF”
“We've had a great experience with Prosperity on our loan. All loan processes are, from the borrower's point of view, invasive & ridiculous. Amber has been terrific throughout.”
“Sean O'Connor is very knowledgeable and was able to assist my clients with their commercial loan for their new building and business. Thank you Sean, I look forward to working with you again soon!”
“I chose Wells Fargo as my first Texas bank since we relocated. It’s been such a pleasure. I started online, then made an appointment. I waited for my appointment for not even 3 minutes. Miss shanna took wonderful care of me explaining everything so completely, everything I understood, she’s quite a professional. So glad we moved to Texas, everyone is so nice❣️?”
“Service is great but it will be awesome to have the new ATM like other locations where you can withdraw smaller bills. Instead of walking inside or waiting for the bank to open. Or if the bank is already close I need to drive to another location to get smaller bills”
“Great small town bank feel with all the modern banking technology I desire. I recently switched over my accounts from Wells Fargo to FCB. It is a nice change to see the same faces every time I walk in the bank. Plus they all remember my name! Also, on the business side, when I need a unique loan they make it very easy. The big banks have too much red tape for me. I am here to stay.”
“Cayla was warm and welcoming after I was treated poorly by one of your bankers at the counter who choose not to be kind when asked a simple question. I don’t understand rude customer service by any employee. That is the first priority of your employment. However Cayla saved the day with basic human decency and exceptional customer service. Thank you. I have been with Randolph brooks since I was 17 years old because of your standards for excellence customer service. Today I was disappointed greatly. However I wanted to give your store 5 stars because of people like Cayla. She is the reason I come back.”
“Dan, Ariana, Asia and the rest of the staff always take care of my business/personal banking needs. I always enjoy our brief interactions and conversations we share on a regular basis. Always A+ service!!”
“My wife and I were in need of a bank with great customer service, user friendly interfaces, and great rates. USAA was just no longer cutting it. We shopped around New Braunfels and found this PNC location. Needless to say, we found our bank! Every staff member was exceptional, knowledgeable, and downright friendly. We worked closely with this locations new manager, Chantel, and her colleague, Vanessa. These wonderful ladies set us up with all of our necessary accounts and got us the best savings rates in our area. Overall a great experience, phenomenal service, and that small town banking feel.”
“12/29/2022 great customer service. Friendly employees. Clean. Smiling faces always ready to help and talk and joke with. Fast service in and out in no time. I have banked with Chase for years mostly in Florida and now New Braunfels 1695 TX- 46 location. Great bank! I recommend!”
“Thank you Matt and others for helping me with my duties as treasurer for a small, non-profit business. I appreciate your customer service, going above and beyond. I have made three appointments online and have never been disappointed.”
“I absolutely love Susan! Working with the business line has to be tough, especially with all my deposits! Susan is always cheerful, funny, AND quick! 10/10 the best!”
“Been a Chase customer for years and relocated over here. I worked with Ivan M on my personal and business accounts and he was outstanding and a pleasure to work with! Thanks for being the best bank I have ever dealt with! Super friendly people and service!”
“Best bank In New Braunfels. Been a loyal customer for over 20 years. Always friendly and willing to help with everything. I recommend Prosperity for everyone on the north side of New Braunfels.”
“Customer service is amazing. I love Holly but honestly, from the manager, to the tellers, they are all amazing and they go out of their way to do the job right. I highly recommend this branch.”
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“We have been dealing with Security Services for a few years now and received very good service. And outstanding person there is Mike Shepherd. He has led us through many issues with insurance and getting us the best price ever available and really really helping us with any kind of questions we’ve had, helping us with reply about insurance to our mortgage companies, etc. Mike is a person that likes to deal with people on a personal level and getting them the answers they need when they need it. Thank you so much Mike for making our lives so much easier. There are so many times we really needed your help and you came through.”