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February 2023
They are rude and uncaring. You go to the counter for service and you're made to feel as though you are bothering them to have them do their job. They're more interested in listening to the music in their earbuds then what service, which you are paying for, you're needing help with.
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November 2022
Went in to get my passport Oct. 19th and just got it Nov. 4. I did pay for the expedited passport but did not expect it in 2 1/2 weeks! Awesome customer service.
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April 2022
Had an awesome experience here!! Thanks to the pandemic, had to drive an hour plus from the Austin area to get my passport from Moody. Really nice lady there who worked multiple passport appointments through efficiently like nobody’s business.