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October 2023 by David Uhlmeyer
I came in with an odd sized wheel looking for a replacement. They tried everything to try and get me a replacement (order online, called other locations/warehouse), they even tried to fix it. Nice place with some of the best customer service.
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June 2023 by shotklr shotklr
my wife and i went in there to purchase a bike and the older lady there was super rude to us, i would never recommend anyone to go thru this abuse. STAY AWAY FROM THIS PLACE
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May 2023 by Alex Cumpian
Horrible service. Never answered the phones they have multiple phones and none of them were answered. They closed shop early. Bed side mattress aren’t the best. Don’t wast your time.
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February 2023 by Marcos Oliva
Great selection of high end bikes. They do a good job on bike maintenance as well.
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November 2022 by M D
Staff needs further training on the products they sell. Buying online would be a better bet at this point.
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October 2022 by bryan sauceda
Hi, being a first time biker I wanted to make an investment. I was told by friends that TREK is the model to go for. I purchased an entry level bike- Marlin 5. Great bike , but the front tier didn’t seem to brake at all. Before making a purchase I told the lady and she said to leave it and that they would fix it and adjust the brakes. Picked it up the following day and used it, same issue . It’s consider an entry level mountain bike . However , using it around a park I had to break seconds before the brakes actually worked and even then the bike continues to ride itself when pushing on to the brakes .I was not satisfied . I was seeking perhaps an easy fixed or exchange , but being told by the staff that’s how the bikes comes was a no from me . Though, it was an entry level bike there are safely cautions to ensure proper clients safety. I would not recommend this brand , too expensive for the quality . A Walmart bike I purchased for $200 , the brakes were higher quality than this product .I got some feedback from my friends who are a big fan of biking and treks bikes. They all told me that’s not how the brakes supposed to work .
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August 2022 by Ernesto Ortega III
Very surprised at how unwelcomed I felt coming in here. Came in looking to learn about the bike and make a purchase. After wandering around for a bit I approached the only person in the store to ask questions about the bikes. It was as if my questions about the product were a nuisance to the employee and not worth the time. It was like pulling teeth to get any info on the bikes. I like trek but if I’m not welcomed I will take my business elsewhere.
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April 2022 by Jed Wright
Wish I could give ZERO stars. I went in to purchase a new tube. $16. I had some trouble with the levers to remove half the side of the tire to put the tube on. The Lady with black rimmed glasses then attempted to charge me for LABOR? I then kindly explained that I just needed help getting the levers better situated. She then would not back down on LABOR? I then let her keep the $16 tube and I patiently walked out. I honestly don't see this place lasting very long. They are so desperate to charge for labor to just help me with a quick little adjustment with the tube levers. Really too bad as they are so close to my house. They will not have my business any more, nor all my buddies who TRI in the Valley. Really unfortunate. Customer Service= BELOW PAR.
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April 2022 by BLAS F150MOB
Really good service the order bike tech knows his stuff really quick diagnos on my bike and he fixed it really quick highly recommend it and really good and friendly people it's my 2nd bike I buy from them and really happy with them ??⭐⭐⭐⭐⭐
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February 2022 by Daniel Ortiz
I had a basic tune up for $69.99, and I think I did not get the service for the price. They put air on the shock and sprayed lube on chain. All other bearing were left untouched. It was not cleaned and they didn’t even bother to put air on the tires. These images are 2 hrs after I received the bike. The staff is nice and have excellent inventory but my maintenance experience was horrible. I would discourage friends and family from coming here.
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February 2022 by Alice Prill
Took a bike I purchased in Minnesota into the shop for repair. The staff was extremely knowledgeable and helpful. Because I had traveled a distance to their business, they were able to complete the repair while I waited. No charge warranty repair. Definitely will use this business again!
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November 2021 by Yesi Trevi
Very helpful staff, friendly service.
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November 2021 by Martha Olivares
Bikes are the best in town.
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September 2021 by Blas Quilantan
great service they explain you everything
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July 2021 by Isaac Pietrzak
Great service. Not just selling you a bike, they offer the service to back it up.