Big 5 Tire & Auto is a locally and family-owned business dedicated to providing the best service at the best prices across its six locations in East Texas. Customers consistently praise the wholesome atmosphere and exceptional assistance offered by the staff. One customer recounts a heartfelt experience when they faced a tire emergency while traveling. The team, led by Aaron, went above and beyond by patching the tire, balancing it, and ensuring that the customer could continue their journey safely without charging for the service. This level of care highlights their commitment to valuing customer safety and satisfaction. Another customer commended the quick and dependable service when their son’s truck broke down, noting that Christian and the team managed to complete the repairs the same day, ensuring the vehicle was available for his visit. Others also shared positive experiences, mentioning the quality of work, friendly staff, and the comfortable lobby for customers waiting for service. Whether it’s routine maintenance, tire services, or urgent repairs, Big 5 Tire & Auto has established a reputation for excellent customer service. Many customers express their gratitude and recommend the shop to others, reinforcing the idea that Big 5 Tire & Auto treats every customer as family.
Hands down the best auto shop I’ve been to. The team is honest, fast, and explained everything clearly before doing any work. They finished the job quickly, kept me updated, and charged a very fair price, they actually care about their customers.
August 2025
Preston is the man that takes pride in his work and will get the job done correctly. Thanks Preston for taking care of my son Derrick’s car yesterday. You rock. Will request you going forward.
August 2025
Great staff. They always get my vehicles taken care of.
