Johnson Sewell Lincoln Service is a highly-regarded Ford dealership known for its exceptional customer service and professional expertise. Customers praise the dealership's prompt, courteous, and relaxing environment, with one reviewer even mentioning their dog "Orbit" enjoying a comfortable stay in the Lincoln lounge. The service department is consistently praised for its knowledgeable and attentive staff, who listen well, communicate effectively, and keep customers informed throughout the service process. Reviewers highlight the exceptional service provided by employees like Sharlotte, Junis, and Olivia, who go above and beyond to ensure a positive experience. While a few isolated incidents have been reported, such as minor cleanliness issues or incomplete repairs, the dealership has demonstrated a commitment to addressing these concerns and making things right. The management team, including Josh Milam and Brandon Sanchez, have been praised for their respectful and customer-focused approach. Overall, Johnson Sewell Lincoln Service is widely regarded as a top-notch Ford dealership, offering a welcoming environment, expert service, and a dedication to customer satisfaction that keeps loyal customers coming back.
