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“Went to this store to ask about promotions, got a good rundown on what's new and what's good. Julio went above and beyond in explaining everything including a way to save $30 off every month.”
“Sally helped us so much and was very diligent and thorough with explaining our process with switching plans and adding on my new phone!! She is such a sweet and patient person and made the experience very easy!”
“The Zagg team at Stonebriar are incredibly helpful. I purchased the Zagg screen protector with the warranty and had to replace the screen protector twice. Dustin replaced it both times and he was amazing.”
“My salesmen Mr. Mohsin was simply the best. He treated me like a family.
He is very knowledgeable and so friendly.
Just wanted to say Thank you so much for taking care of me from start to end.
Thank you.!!!”
“So I dropped my phone noon on a Sunday, the day before a holiday. I brought my phone in to their store during the afternoon. The original time my phone would be finished would be noon on a Tuesday. Luckily for me, they had all the parts I needed for my phone on deck already. They got my phone in perfect working order in literally less than an hour. I am incredibly grateful and will definitely be back with my other devices! Staff is great!”
“My wife bricked her phone (cracked screen, water intrusion) so we visited this location to see what the options were. Unknown to us, my wife’s plan has insurance and the associate, Naomi, was incredibly helpful in alerting us and letting us use her tablet to process the claim. She was very personable and saved us a ton of money. She even walked us to the door when we left the location. I highly recommend this l AT&T store, and Naomi.”
“Today I met Nicole Tucker at the AT&T store in Frisco. She greeted me immediately and was pleasant thru entire meeting. I had more than one issue with my IPhone and she was knowledgeable, thorough and was able to help with my issue. She was patient and kind and coming from an old person it was very much appreciated.”
“We never use AT&T stores that aren't Corporate owned because in my experience the people are not friendly or helpful. BUT, today we went into the AT&T in CrossRoads TX. Marques took care of us. VERY friendly ,knowledgeable, and keeps the conversation going while the phones are doing their transfers.”
“Elvis is knowledgeable and provides amazing customer services. Because of this we were able to get the service we requested in no time. I definitely recommend this store.”
“I had a very unusual problem that the manager Mason was very nice and helpful getting fixed for me. He worked for 3 hours to get the issue resolved and went out of his way to make sure I was taken care of!”
“Great customer service! I went to trade in my phone and I would say 5 stars to these fantastic employees doing everything they can to help me! Couldn't recommend a store more! ?”
“Amazing experience, I dreaded entering because my acct had issues and i had been avoiding dealing with it because the 4 previous online customer service people had not secured it and it kept getting accessed. However, I was extremely impressed when I entered the Corinth AT&T. Mason quickly comprehended my issue and immediately knew how to handle it. Went above and beyond to assure my account was the way it needed to be and that this would not happen further. He's so intelligent at his job. I think he is the best multi tasked worker I’ve ever met but that did not cause lack of detail. He’s very thorough, friendly, and fast. If you need something corrected, changed, or need the best deal available, and done quickly, he’s your guy, this is your store. The staff is knowledgeable and kindly accommodating with little wait time if any. Great experience!. Thank you Mason!”
“These guys are so Awesome! I was totally in a huge jam with my iPhone and they were able to fix like new so fast and such and such a Great Deal! Supper appreciate! Total Hero!”
“Claudia is an awesome and amazing customer service specialist! She is patient, kind, friendly, and professional! Best customer service I have experienced in a long time! Thank you for an amazing experience Claudia! ❤️”
“Vince was an outstanding employee. He didn't rush me. He didn't sale me something I didn't need. He was also very knowledgeable. If I had to buy another phone I would definitely ask for him. Thank you so much.”
“Went to the Frisco, TX Verizon on Preston Rd by Walmart to fix an issue with my iPhone. Met a great store salesperson named Rayan who was personable, professional and knowledgeable. He will be my Verizon go to from here on out. I found him very informative and direct in a good way when Verizon is famously vague and indirect. He was clear with all the charges and all the accessories I needed. He even helped my daughter in CA from the store in Frisco, TX after the salesperson in CA messed up her transaction like a wrecking ball. Rayan straightened it all out and got us up and running. Thank you Rayan.”
“I went in for an upgrade and was greeted immediately upon walking in. Matt assisted me with finding the Galaxy S24 Ultra that I was upgrading to from my old iPhone 13.I am very satisfied with the service and attention that Matt demonstrated, on top of keeping engaged with me throughout my visit. I'm very happy with this experience and plan to return to this location.”
“I came in to cancel my line and pay off my phone today. Stephanie greeted me soon as I came in. She said she was headed out but would help so I offered to just wait. She insisted. I let her know what I needed and she was kind and helpful. Most importantly she didn't judge why I was leaving (only because the cost is just too much right now). I would definitely stay if I could and highly recommend this location. Thanks steph”
“Evelyn has been great. She is very intelligent and resourceful. She was helpful with both my DirectTV and cell phone needs. Recently, when I had a pop-up issue that took over my home screen on my new cell phone that I needed assistance with, I revisited the store, and Evelyn knew how to fix the issue almost immediately.I did read a review where a customer complained that they weren't waited on and was listening to my conversation at this store, which I find insulting because it's none of their business what I dicuss in the interim. Basically, if Evelyn is helping me with something like she always has and I'm chatting while I'm waiting for her to resolve an issue for me then that's nobody else's business and to me the person who complained (and felt the need to take pictures) was childish, impatient, self-important, and apparently feeling a little entitled. To that person, if you have an issue about waiting for service at any place of business, then you ask the salesperson if they will be a little longer because you've been waiting and you don't passive aggressively take pictures and bring up a load of nonsense online when you don't know what you're talking about!”
“This was my second time at this business and I was extremely satisfied both times. The Technician Randy did a great job of meeting my needs. He was the consummate professional. He quickly analyzed my cell phone problem, addressed it and I was on my way quickly. I will return to this store for my future needs.”
“Jon was extremely helpful with diagnosing my device issue. He even guided me through the claim process that I was completely unaware that I had. Great customer services here!”
“I'm so lucky to find linnette she helped to register my sim where other outlet people said no they cant but she did i recommend everyone to visit this branch she will help you”
“I recently went to get a phone upgrade. This store is amazing. I got a wonderful phone. Employees are professional & wonderful. Im a veteran and love this store. I have been all over the United States and service has been great, honest. Thank you Nick amd Mayti. ??⚕️?”
“Austin assisted me with my new 15 IPhone. Also, worked with me on Direct TV Services. Austin was very personable, professional, and knowledgeable. Thank you Austin!”
“I recently went to the store in The Colony. I met a young man named Ashton, who was working and I had an issue with my phone. I was not receiving data. I was having trouble using it to navigate because I also work for doordash and using my data. I eventually ran out of data. Ashton helped me fix my data issue. He spent a lot of time to figure it out and he didn't give up. He solved that first issue for me. My other issue that I had is that he told me I was eligible to upgrade to the $40/month deal to receive more data. It only would cost $2 and some change to to get it activated right away. Sadly, I had no money to upgrade to the $40 package about having 10 GB of data but I could not get to it because I needed to find $2. To my unfortunate luck, I did not even have change. I had overdrafted on my account, and I also needed gas money. I was not able to use my debit card either. I was stuck. Seeing how I was struggling and how necessary it was for me to upgrade, he told me to hang on for a second. He looked into wallet to see what he had. Then come he went to his car to see if he had some change. He also didn't have any. Then, he called his friend and asked him to then know him like three dollars. After he did that he was able to basically pay for me to get the upgrade. He was a lifesaver and he did whatever he felt was necessary to take care of me and I truly appreciate his care generosity. I need to return to the store to pay him back but I just want to cricket to know that he deserves a raise or he deserves recognition because he was selfless. He went up up and beyond to provide amazing customer service and compassion so if you guys see Ashton know that you will be in good hands. He represented the company very well. The company itself was a little misleading when I actually signed up, because I was told a different rate and that if I stick with auto pay I would only have to pay $25 a month. In the attitude saying that it would lock me in at that rate. Then, I was charged $30 and said that is the monthly rate. The $25 was only going to apply for the first month but it was not going to continue. No it's only a $5 difference but it's the principle of it how you lure someone in believing a certain price when advertised as such. In 1A call to complain about that, they said some excuse and I had to continue paying the $30. Considering that I was at a point where I couldn't even find $2, it was a big deal.That's not what the add said. I was disappointed in that. Anyways, I just wanted to acknowledge and give my shout out to Ashton because he is what made the customer service experience of five star service. It's because of him I upgraded and it's because of him I was able to earn something for myself that night and get gas to pay my other bill. It's because of him I will stick around with cricket and stick with the updgrade. He should be thanked and acknowledged. I also owe him lunch or something.”
“Quick and amazing services! Took less than an hour for pick up!! Great hours and prices that other stores just can’t compete with. Highly recommend this place over most in the area!”
“Didn't have a patt and had it within a weeks time to fix my daughter's tablet. He even lend us a tablet till hers was repaired! Price wasn't ridiculously crazy as 3 others in area that were quoted.”
“Victoria was amazing with helping my kids and I save money. We all got new phones and I left with a cheaper bill! She was very charming and informing. I would highly recommend her.”
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“Had a good experience today when I went into the store today with some tech issues on my iPhone. Was prompted and warmly greeted by Eunice and Lexi. They were able to solve the issues with my iPhone. They were patient, friendly and genuinely wanted to fix my iPhones issues. Really appreciate their help and professionalism. Will continue to come to this store for my next iPhone.”