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“I’m hoping that someone from management sees this.
I want to brag on the gentleman who does pick up orders in the evenings. Dirty blonde, very tall. He is such a delight every time I go. He is always so kind and friendly. It’s just a rare thing anymore and I would really love for him to be recognized.”
“All I wish to say is you have an employee named RAMSEY at your Lake Worth store. He addressed and corrected a complicated situation regarding a phone I dropped in water that was absolutely DOA! This man was courteous, informative, and went well beyond; truly a professional at his craft. Thank you sir for your patience, respect, and time. You sir won me back!”
“I never give a 5 Star rating however having to avoid my local Azle T-Mobile store due to my last visit finding a couple of idiots with zero customer service skills would rather accuse me of messing up the new phone purchased the day before then suggested that I take it to a Cellphone Technician which I did costing another $50 .This Lake Worth Metro store was a complete opposite experience having a Representative take ownership of my situation with an issue at their Customer Service Center. Prepared all my information on screen and handled 30 minutes of questions, which frankly I have no patience for.After hanging up he explained everything thoroughly regarding the new plan I was on having my expectations completely satisfied.Thanks for giving a new hope that customer service hasn't disappeared from our culture.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Stopped in a couple months ago to get a iPad and the Hispanic guy was so great I wish I could remember his name! He helped me decide which one was better for me and I was in and out in less than 30 mins which was exactly what I wanted. Gunna go back soon and get WiFi added to my plan !”