First Service Credit Union's Katy Branch is located near the intersection of I-10 and Grand Parkway, servicing local subdivisions and the surrounding area. The branch offers amenities including a drive-thru and a coin counter. Reviews highlight that the team is diverse, professional, friendly, knowledgeable, and happy to serve members in both English and Spanish. Many customers describe the service as amazing, outstanding, and as going above and beyond, with some feeling like family. Members appreciate the financial opportunities provided, such as help establishing credit and financing vehicles, when other banks would not. However, a consistent criticism concerns the ATM deposit feature, which is frequently reported as unavailable or never working. This is noted as an inconvenience, especially for those with children or needing to make deposits after hours. Despite this issue, the overall sentiment is highly positive, with many members stating they love the credit union and would 100% recommend it to others.
I like this bank a lot but not this location. The atm is always down or can’t accept cash. The security guard is rude. I wouldn’t have had a bad experience with him when going inside if the atm was working.
March 2025
Want to thank and compliment Ghizal Askaryar for all the help and guidance completing my process. Everything was perfect and prompt. Told her I would give her an ELEVEN on a survey, and maintain it. Thanks to her, Lizette Rivera, and all at First Service Credit Union for outstanding service!
March 2025
Wow! Was having major issues getting my business account set up at other banks and met Lina and Jesus and they made it work. They really go above and beyond and are truly amazing.
