Principle Volkswagen Grapevine is a dealership known for its excellent customer service and a wide selection of new and used cars. The staff is described as friendly, professional, and knowledgeable, making customers feel comfortable from the moment they arrive. The finance team assists buyers in finding the right financing options, ensuring a seamless purchasing experience. The service department has received high praise for its efficiency and expertise. Customers report quick turnaround times for repairs and maintenance, and the technicians are noted for their thoroughness and attention to detail. Many customers have shared positive experiences with team members who go above and beyond to address questions and concerns. However, there have been some concerns regarding the quality of certain certified used cars. One customer experienced issues with a vehicle's transmission shortly after purchase. Despite this setback, the service team worked diligently to resolve the problem, demonstrating their commitment to customer care and satisfaction. Overall, Principle Volkswagen Grapevine is recognized for its strong customer support, quality service, and a dedication to meeting automotive needs, making it a recommended choice for potential buyers and service clients.
On time turnaround. Courteous and polite service staff
December 2025
Their service team was incredibly supportive and helpful. They treated me as their priority when working on our Atlas!!
December 2025
ming was absolutely great at helping me. explained all my car features and did more than he had to! brian was great at being honest and thoroughly explaining the car buying process to me.
