“I am writing to express my sincere gratitude and appreciations for the exceptional service that I received from Ariel Cantù from the Toyota Irving center. The experience was great, Ariel explained all the offers, promotions and held us engaged through this pleasant experience. I was impressed by the professionalism and courtesy extended from all the Toyota members from the Irving dealership. They understood my needs and deeds and made the purchase of the vehicle a pleasant experience and truly memorable. We also appreciate the transparency on the finances , customer service and value added services from Toyota. Looking forward to recommending your dealership to friends and family in the future.??”
“I received exceptional customer service during my experience. The pick-up process was quick and seamless. The service representative I interacted with was highly professional, ensuring I understood all my options and addressing all my questions.”
8AM - 5PM
4201 State Hwy 161 Ste 110, Irving“Overall not a terrible experience, but a little more direction from the individual directing cars coming in would be good. The lines were backed up to the entrance and he kept staring down at his phone and just waving people to the right. Then a large SUV comes and can hardly get in, I ended up moving my rental to a lane further to the right after he finally looked up and realized people could go further over.”
“I was dreading this rental because of the anticipated crowds but Enterprise did an OUTSTANDING job with the rental and the return. We pulled into the lot and they had a designated drop off area. They had a tent with chairs, and with cold drinks and snacks. We got there at a good time and did not need those but I was so impressed at Enterprises preparation. Of course the staffing was plentiful but also so friendly and efficient. Return was just as impressive with the quick processing because of the manpower. The flow was constant but the personal kept up easily, Even the shuttles were plentiful. Nothing bad happened in spite of the volume of business and that speaks volumes for the planning and work that put into the event (eclipse). Great job!”
“Great service. The vehicle was clean and in good condition. Return was fast and easy.I would like to know more about the Prowler sitting in your show room. I have one also.”
Open 24 hours
N Garage Dr, Irving“Additionally, I received excellent service from a staff member. I needed to upgrade my rental since the original vehicle was a two-door, which wasn't suitable for my family of four. The service provided was seamless, and the vehicle was clean. Everyone we interacted with was friendly and helpful. I would definitely recommend!”
7:30AM - 6PM
2415 W Airport Fwy, Irving“My first time renting from here and I must say I was very pleased with the options I was given. The car was very clean and comfortable. Everyone that works there is very kind and professional. I definitely recommend them.”
“This was my second rental from this location and both times the service was wonderful. Nice friendly folks and a lovely car, exactly as needed, promised and provided. My favorite place to rent.”
7:30AM - 5PM
2219 Cheyenne St, Irving“Came in from out of town and got a truck from this location to finish moving. Chris was super patient as we had issues with our card due to being from out of town. Super nice the whole time as we sorted things out and willing to help out.”
“We rented a car from this location for a family vacay. The staff was friendly and accommodating. The car we requested was not onsite when we reserved it but they went out of their way and got the car delivered to the location. Drop off was simple and easy. They do not use an automated system like the airport but don’t let the paperwork scare you! I would rent from this location again.”
“Great place to work! Clean facility and management is fantastic. If you’re looking for a rental, check out the selection at the DFW airport. Lots of great vehicles!”
“Asad is an excellent host who is very outgoing and helpful. The cars are always clean and if I run into any problems the team is able to provide me with solutions and answers immediately.”
Open 24 hours
3907 S 26th Ave, Irving“Its ok but confusing as heck trying to return a car. The info i found online didn't get me to the correct return entrance. Better signs on the road would have helped. In the future i would get better directions on returning the car. Picking up from the airport was another issue. Not from the area or used to the airport i seemed to walk much further than i needed to catch the transport to the rental car lot. But i would do it again because Texas kicks *##! Thank you lone star! Ill be back!!!!!!! I should have asked better questions on returning the car and or had a printed map with directions.”
8:00 AM - 4:00 PM
3600 Passport Ave, Irving“Easy in, easy out. A bit pricey compared to other rentals. I traveled for business so likely to travel again.Note: if you are getting gas there is a Shell gas station on the corner about a mile or so conveniently located before rental drop off.”
7:30AM - 6PM
850 W Walnut Hill Ln Ste 127, Irving“Great Customer Service.
Asad was extremely helpful with information and explaining it to me.
Great vehicle as well.
I also extended and the process was smooth.
I appreciate you.
Thank you.”
8AM - 4PM
3312 Valley View Ln, Irving“Not sure about the most recent 1 star reviews, but I had a great experience renting with AVR. I booked an SUV for myself and 4 people and they brought the car to me to the rental car center. Although I already pre-checked in online (took a picture of my driver's license and sign the rental agreement), I still had to go to rental place to do the vehicle inspection, which I don't know why I couldn't do it on the spot. The driver said I had to go back so I just followed what he said.
When it came time to return the car, I had to return it for 10am, as our flight was at 12pm. But due to circumstances beyond my control, we had to take the evening flight at 6pm. So I called the rental center asking for an extension and would pay any fees associated and they said they will be closing early because of the holiday. So they said you can keep it until whenever you need it, at no extra cost and they gave me specific instructions on where to drop it off, so they can retrieve it in the morning. So I appreciated that.
The only reason I'm giving it 4 stars is because at the time of pickup, the car had no gas and their reasoning was their company issued gas cards weren't working, which was fine because there were a few gas stations less than 5 minutes drive.
Overall, I was very happy with my experience with AVR. The staff were friendly and I'll definitely rent with them in the future.”
“I was in DFW on the 31st of January... the first day of the snow storm, I had a rental from another company that refused to send me the shuttle due to weather conditions ... so I ended up at ACE car rental, who gave me a very competitive deal although it was a super short notice, and within 20 minutes I was in my rental !!! Dominique is a super star !!! cannot thank her enough , she helped me out although I just showed up and did not have a previous reservation,... everything went so smooth and I had a wonderful experience, next time i visit Dallas I know where to go and who should I see, thank you so much Dominique !!”
“I came to see Rashaad at the Irving Hertz location next to target the customer service experience was amazing. I highly recommend anybody who was looking for a good rental to come check out this location the reviews don’t tell good you have to check it out yourself.”
Open 24 hours
2424 E 38th St, Irving“Besides the long line to pick up, returning your vehicle is much simpler. You just drop off at the designated returns, leave the key in the car, and that's it, no waiting for an attendant.”
“By far the best place to rent a car! I’m so thankful for them. They allowed me to use my debit card, they have an option if you don’t have your own insurance. Very friendly and also honored me an gave me a veterans discount. Thank to them I’m able to go surprise my girlfriend. Thank you so much I will only be renting from them. Fast easy friendly and reasonable prices. Again thank you metro rent a car!”