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“I recommend this store and it's employees. 1st of all Ms Carol at the cashier station. She directed me to the air filters right away. Her Caring enough to be sure I corrected my military discount to save timr at the checkout and to be sure I took advantage of my Pro account as well. To Clarissa and Nick at the Pro Desk who provided the guide and instructions for me to accomplish this. When you care enough for others and treat them as you want to be treated it leaves a lasting impression and encourages us to pass it on. Hat's off to the management here as well for hiring such a great group. Kudos
Thanks for helping the ones who get it done!”
“Took my ecm in to be repaired on my Infiniti. Unfortunately it had water damage and could not be repaired. The gentlemen working there got back to me very quickly and even called around to try to find a replacement. They didn't charge me a diagnostic fee since it couldn't be fixed. Awesome customer service! I appreciate all of their effort.”
“The ladies that work here are super sweet and extremely knowledgeable. The prices are towards the higher end but they do have some good discounts and they also price match.”
“This is my "go-to" for all home needs. I am not sure there is a department I have not needed to visit at some time or another to accommodate our needs at home, inside and out. The isles are well thought out. Wide for passing with shopping baskets, the flow of one department into another, and rows of items positioned next to the rows of items that support them (i.e. paint brushes next to paint, or rakes and fertilizer next to plants). All staff are friendly and accommodating. Their general and vast knowledge combined make my life easier when I go not quite knowing just what it is I need for my project. This store is a staple for us”
“They initially messed up my same day delivery, but they made it right after I contacted them. Probably wouldn't order same day delivery from this location again.”
“Rebecca in pro services took the time to write us out a very detailed estimate. She was on point and very helpful. I highly recommend this Home Depot to any contractor or homeowner.”
“Decent home depot location, not the best or the closest to me but pretty standard as they go.
You have your random employees that don’t really care too much, BUT are 10 times more helpful than Lowe’s employees, and that’s just a fact.
I feel like this home depot is darker inside and a bit more crowded, however it usually has what I need so there is that!”
“HD has improved their in store help! Shocker!!! Seriously, I got real help and advice. When I bought an item by mistake. They took it back no problem. Glad HD has finally started to change for the better.”
“I walked around the showroom today for the first time and really enjoyed it. The ladies working in the front are very knowledgeable and extremely friendly. They answered all of my questions and helped me come up with ideas for my home. Will definitely recommend them to family and friends!”
“I work for a company that uses Home Depot for most of their business and I have to go there almost every day Im glad for the self checkout it saves me a lot of time.”
“I've been able to find just about everything I've needed when I've done some home improvement projects with plumbing, painting, yard work, fencing, and more. Lots of quality tools and equipment to choose from. A lot of the same, experienced employees have worked here a long time. They are super nice and helpful.
When my kids were little, they really enjoy the Kids Workshops. The ladies that handle the workshops are great with kids!
When it comes to fence wood, they often have a lot of crooked planks that really can't be used. You have to sift through the piles to get good pieces.
They have a key copying machine that is pretty easy to use, but I don't like the new key options available. I just wanted some plain key handles. What they have are too fancy for me.”
“I just love this store mostly because of how friendly the employees are :) I was just having the WORST day today until Carol at the Keller store helped me checkout! We had the best conversation and she just had me LAUGHING! Thanks, Carol :) I am sooo happy I met you today!”
“We're so grateful to Lowe's! We purchased a water tank during Memorial day weekend and had delivery scheduled until July. When the day came and we attempted to fit the water heater in our tight corner, we knew it was just a tad too big to make it fit. Being 2nd week of July and having the item unboxed we hoped for a return and a full refund. Ronald at customer service was very nice and told us he would do what he could to get us the full refund. He had to get his manager, John, involved and he granted us the refund. We're so relieved and thankful they worked with us, as we only had the tank in our possession for a week, but purchase was a month ago. Thank you!”
6:00 AM - 10:00 PM
3000 Hwy 121, Euless
Home Improvements
“I do NOT get all the hate for this location. The only thing I find unsatisfactory is the parking lot, but that is just that it is in a busy shopping area and that is how it is. I mostly come for garden whatnots. And frankly, this Lowes has the best garden whatnots of any of the other stores in the area. Better than Southlake, South Arlington, Hurst, all of ya! I have bought plants, seeds, pots, and said whatnots. It is always well organized, stocked, and also their plants have been taken care of. I said mostly garden whatnots but I also come in occasionally for command hooks, a broom, a power drill and a sink plunger. I love that I can look things up on their website and it will tell me exactly what row and bay where it is located. I walk in there knowing where I am going and exactly what I am looking for. This is a big place and knowing exactly where I am going is super useful. My only complaint is that they seem to have gone fully self checkout inside. You can still get someone to ring you up in the garden center, but you are out of luck in the AC.”
“This Home Depot is disorganized, but the staff is amazing. Philip at the register was extremely helpful and patient with us since we were having issues with our card. He managed the situation extremely well.”
“This 5 Star Review is for MICHAEL. He was extremely knowledge and helpful and helping me find the right grill for me. Everything he did was over and above and he should be recognized for the value he brings as a member of your team.”
“I am writing to express my heartfelt appreciation for the outstanding customer service I received during my recent visit to your store.
Upon entering the store, I was immediately greeted at the door by a friendly associate. This warm welcome set a positive tone for my entire shopping experience. Not long after, I was approached by two more associates who asked if I needed any assistance. Their attentiveness and willingness to help were truly refreshing, especially in comparison to a recent experience I had at Pappasito’s Cantina, where I received no service at all.
The level of care and dedication your team showed made my visit enjoyable and stress-free. It's clear that Home Depot values its customers and strives to provide exceptional service. I will certainly be returning for future shopping needs and will recommend your store to friends and family.
Thank you once again for the excellent service.”
“I can’t stand Home Depot. But it was a necessary stop I had to make this past Sunday. I was in the parking lot loading my car when an employee stopped to help me. They certainly don’t do that at the one by my house!”
“I ordered a Jackery Explorer 3000 with 2 solar panels and transfer switch. I got a notification that my order had delivered at the store and went to pick it up. When I got there, only the transfer switch was there, and they couldn't tell me where the rest of the order was. However, my order is marked as delivered. So, where is the rest of my order? I'm being charged for something I don't have!
EDIT: I received the remainder of my order today. I want to thank everyone at the Eastchase store's customer service department for answering my questions and keeping me informed on what was happening with my order. Starred review updated.”
“Fantastic service in the appliance department today. I needed help locating a specific dishwasher that was listed on sale. Mark and Adrian came to the rescue. They helped make my Mother’s Day special!”
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“My family and I were out shopping for a new faucet and we had about 6 employees walk by us but an employee in training, Karen asked if we needed any help and there were a few questions we had. She was so helpful and sweet!”