Ross Dress for Less offers a wide selection of brand-name merchandise for the family and home at 20% to 60% off department store prices. The store is known for its neatly organized shelves and helpful staff, though customers have reported long wait times at the registers and jewelry area. Some customers have expressed dissatisfaction with the pricing of certain items, particularly athletic shoes, suggesting that it may be more cost-effective to shop elsewhere for those products. Overall, the store provides a shopping experience with a variety of discounted options for clothing, toys, and home goods.