Ross Dress for Less is a typical chain discount store offering the best brands and latest fashions for family and home at low cost, with prices 20% to 60% off department stores. Reviews note good prices on clothes but mention little variety of brands and little inventory rotation. Experiences with products can be mixed, such as toys that break quickly, and return policies may disappoint. The staff's attention makes a significant difference, with some employees noted as very kind, courteous, and providing good customer service. However, management has been criticized for unprofessional and rude behavior toward employees in front of customers.