Ross Dress for Less is a retail store that offers a wide selection of brand-name clothing, shoes, bags, accessories, and home decor at discounted prices, typically 20% to 60% off department store prices. The store is generally clean, well-organized, and sees a lot of traffic, with some locations having security guards posted at the entrances and exits. Customers can find good deals, but the customer service experience can be hit or miss, with some employees being described as grim and unkind, particularly in the fitting room area. However, there are also positive experiences, such as a friendly and patient cashier named Angela. Overall, Ross Dress for Less provides a budget-friendly option for those looking to purchase name-brand items.