Grapevine Ford Service provides excellent care and service. The staff is dependable, eager to help, and goes above and beyond. They are efficient, courteous, and professional, with great expertise and knowledge. Customers appreciate the attentive, fast, and transparent service, as well as the steady stream of communication throughout the process. Making an appointment is easy, and the courtesy car wash is always appreciated. While service is performed right, there can occasionally be delays. Overall, the experience leaves customers fully satisfied and they highly recommend the service, often stating they will definitely be coming back.
The service was performed right but the vehicle was returned to me two hours after it was told to me it would be ready. Not usually like you guys.
September 2025
Just had my 2021 F-150 in at Grapevine Ford for a recall. Jode is the service manager who took care of shepherding my truck through what proved to be a more difficult and time consuming fix than had been anticipated. She kept me informed on a daily basis and I greatly appreciate her. The problem is fixed and I’m fully... read full comment
September 2025
Jody was great and kept me informed…it really took to long on fixing it… 17days .. was told it would take 4 days..
