Audi on demand Car Rental at Audi Grapevine provides an excellent and seamless rental experience. Customers visiting from out of state find it an easy venture to pick up their rental Audi, with a cost that is pleasing. The sales staff greets customers and walks them straight to the rental area. The associate there is awesome and super friendly, offering a smile from beginning to end of the rental period. The service is highly recommended. Beyond rentals, the dealership is renowned for its impeccable and great service department. Service advisors are consistently very nice, friendly, honest, helpful, and professional. They keep customers informed with updates on their car's status and provide accurate time estimates for repairs. The staff is knowledgeable and ensures customers do not feel pressured into unnecessary services. The efficient team often completes work ahead of schedule and assists with transportation, contributing to a great experience that earns repeat business and five-star reviews. Overall, the customer service is always excellent.
The lack of professionalism and respect toward women is disheartening. This dealership is one that I would NOT recommend. I had to click one otherwise they would receive NO STARS.
January 2023
DO NOT RENT. They tried submitting a claim to my insurance company without me knowing for a check engine light.
December 2022
Excellent service as usual. My technician, Christian Zamora, is the best! I am always very satisfied with my service.
