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“I had a great experience at The UPS Store today. I went in to get a card laminated and was pleasantly surprised by how helpful and friendly the staff was. The store was clean, well-organized, and had a wide range of supplies available. Definitely recommend this location if you're looking for reliable shipping services, notary help, or just need to get some documents printed or mailed. Great customer service and super convenient! I won't go to anywhere else!”
“I had a great experience at Print Parcel & Ship! The staff was super friendly, and the quality of my cybersecurity club poster was amazing. The prices were also very reasonable. Highly recommend!”
“I came to this location to rent a U-Haul truck and was met with the best customer service I have received in a very long time. I would like to thank you Uzair for helping me from start to finish with excellent patience, and professionalism. James was also very kind and professional. I highly recommend this place.”
“BEST UPS STORE IN FRISCO!! Everyone that works here is on point, friendly and super efficient and professional to everyone. This is my go to for all things shipping!!”
“This business knows how to deliver customer service! I had an emergency situation happen and left an after hours message.To my surprise I got a call back but I missed the call. The owner left a detailed message with a perfect solution which he explained and had already taken care of without additional cost.
I mean the level of service is above and beyond is on another level. I can't thank them enough. I would definitely recommend!”
“I want to thank team Rosie for the excellent
Coustomer service they provided to me.
Specially shout out to Jorge; he was very helpful in getting the heavy boxes out my car;
he was very cordial and very polite and eager to help me to send the boxes back to Amazon.
Once again, thank you very much Jorge.”
“I had to ship a return and Shay was thoroughly helpful, went above and beyond in taking care of my needs. She was kind enough to print my label, tape the package and was informative throughout the process while also addressing other customers. Appreciate the professionalism and for being helpful beyond her duty. Thanks for the amazing customer experience!”
“My 7 year old said I needed to leave FedEx a 5 star review. So here I am. But, on a serious note, this location has always been awesome. Ryan, Dennis, D&D (I don't know his name but in my head gave him that nickname cause he plays D&D lol) and the rest of the crew are all friendly and great at their job. And most importantly to me, FedEx has about a 99%.5% success rate with getting my packages delivered on time and undamaged. (I ship a LOT).Keep up the good work guys!”
“This location of the UPS store is very convenient for me. I like that they have reasonably close parking and if the close parking is full there's lots of available parking nearby. They seem to be pretty fast at checkout compared to others. This may be in part because they have installed a quick self-service returns for Amazon packages and such, which is a more convenient setup than the one at whole foods in my opinion.”
“I love Brad! He is not only good at what he does, but he has the best personality! Thank you for your help. Anytime I need printing, packaging, etc., I will be coming back here! It’s rare you see a franchised big name store with such a down to earth owner who truly is invested in what he does!”
“I want to sincerely thank Isaac for going above and beyond during my visit. I was struggling to bring in a heavy 35-pound package into the store with a back injury, hobbling my way through the parking lot in the middle of a hot July day. Before I could even make it to the door, Isaac saw me and immediately came outside to help. He picked up the package, carried it inside for me, and made sure it got checked in and sent out without me having to lift a thing.
He took initiative without being asked and showed real care and kindness — something you don’t always see these days. It made a huge difference and I truly appreciated it. Thank you again, Isaac. You made my day a lot easier! FedEx is lucky to have you. ?”
8AM - 6:30PM
4341 PGA Pkwy, Frisco
Shipping Centers
“I am sharing this update to help inform others. This is not a typical UPS location. They are located INSIDE the Omni PGA Hotel near the conference rooms. They are mostly there to service the hotel and their guests.In order to access it, you have to pay for parking either self park or valet. Then there is a long treck from the lobby to find it. Prices are also different from a typical UPS store since it is inside a resort.Nice, clean store and good service, but there are more convenient locations nearby.”
8:30AM - 6:30PM
5999 Custer Rd #110, Frisco
Shipping Centers
“Nice clean and friendly helpful staff.
Nessa have helped me with my package. Thanks!
Certainly this store will be my choice of visit bect time.”
“Matt & Joseph went above and beyond anything I expected. My item didnt fit back in the original package, so they made adjustments to make it work. The younger generation these days are lazy and dont care, but these 2 young men went above the call!! Thank you so much ??”
“Tell your trucks to stop driving in my yard please. This happens consistently.UPDATE: Contacted fedex through twitter help and they got with me quickly and talked to the driver about it.”
“Went in today to send out a package. James helped me. I had a label on my phone that I emailed to him and he made the entire transaction seamless. James was kind, attentive and professional.Thanks, James!”
“Love this location. Everyone is so helpful. Kudos and many thanks to Carter who always asks me if he can help carry packages to my car. In a world where people will just watch you struggle... I'm thankful.”
8:30AM - 6:30PM
5729 Lebanon Rd Ste 144, Frisco
Shipping Centers
“Jack helped me out today. Friendly, great efficient service. Only stop by every now and then when needed to send last minute stuff, always helped and no issues at all throughout the years.”
“The staff here are super friendly and well trained. I had a ton of questions about a printer and they took the time to answer all of them without making me feel like a burden. I would recommend going here for office supplies. Thank you”
8:30AM - 6:30PM
5605 FM 423 Ste 500, Frisco
Shipping Centers
“I've been a customer for this UPS store for several years. I only have high praises, fond memories and a great time with every employees at the newly renovated UPS store. The employees are professional, helpful, knowledgeable and accommodating. The only UNPROFESSIONAL and NEGATIVE experience I have witness came from the customers not the employees. On several occasions myself and other customers had address an unruly and disrespectful customer.
Two weeks ago I was waiting in line, Ms. Bobbie and other employees were assisting customers. Ms. Bobbie asked me to wait a few minutes while they complete a large order. A regular customer walked in and stood in front of me. Ms. Bobbie told the customer I was next in line. The customer complained I wasn’t in line and I wasn’t ready. On her way out the door the customer started yelling, cussing and called us names. The staff remain calm and continue to help other customers.
What the irate customer @ Flor Puga didn’t know was EVERYONE HEARD YOU. WHAT you will know is….some customers mentioned your behavior was typical, predictable and you will post a negative review. #PREDICTBLE
My question for @ Flor Puga, If you are unhappy with their customer service, why do you continue to patronize this establishment? Moreover, your problem is lack of time management not UPS customer service.
I can’t imagine working at UPS, seeing over 100 customers a day and EXPECTED to remain calm and professional when customer are yelling, cussing and calling me names.
No matter where we go, we have to wait for someone or something. 80% of UPS customer are IN A HURRY ( including myself). We on our way to work, on lunch break or on our way home. Our lack of time management is not the UPS employees PROBLEM. If you are running late and don’t have time to wait…. Do NOT GO TO UPS ON YOUR LUNCH BREAK.
Instead of being disrespectful try managing your time better and give people who are in customer service GRACE like people give you grace at your place of employment.”
“I walked into this business on a weekday afternoon and needed a print job completed immediately for a PTA event. Zeke and Tanesha were friendly and told me they would ask their manager if it was possible to complete the job. Ashley, their manager, came out to greet me and agreed to complete the print job. I was in and out of there- during a very busy time of day, in about 20 minutes. I was so appreciative to Zeke, Tanesha, and Ashley! They saves the day, for me!”
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“Experience was BEYOND. Coby and Addi were excellent being very helpful with my requests that got complicated as the time passed but they remained cool and calm. It was rush hour and Coby managed the flow of customers appropriately.
The staff member training was a GEM didn’t catch her name but she was excellent at articulating the expectations of her new trainees.”