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December 2023 by Justin B.
I sat in the waiting room for 30 minutes and wasn't acknowledged by anyone. 2 employees working with one customer and didn't offer any assistance.
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December 2023 by A Johnson
I asked for a new phone number then gave me another line charging me an additional 180.00 each month. Called the cops, filed a report with the bbb and have waited for the regional manager to handle this issue. It's been 3 months. As the cops were there the manager on staff when the cops had their back to him decided it would be professional to blow kisses, wink and try to antagonizing the situation. The staff was the most unprofessional and immature. This is an illegal practice and everything from Aug 29th and the day I came in for a resolution is on camera. Att Portables needs to educate employees. This is illegal and not tolerated! (Elvis was the Manager mentioned above)
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December 2023 by Tirupati K
High school kids working as employees being rude and making fun of customers. not caring about customers, stick to their phones and discuss about funny videos all the time.
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September 2023 by S V S
Elvis is knowledgeable and provides amazing customer services. Because of this we were able to get the service we requested in no time. I definitely recommend this store.
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September 2023 by Utsav Dholakia
Anthony was super helpful. He got my setup done in less than a minute. We were sent to this store from other AT&T store citing that my setup won’t happen at their store and Anthony did it in few seconds
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August 2023 by Adjae Hall
James is Phenomenal! He was extremely careful to listen to my problems and concerns as well as guide me in the right direction for my upgrade. Ask for James whenever you visit this store!
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July 2023 by John Winston
tee and stan were amazing.theyhad the best customer service. I sent another one that was trying to add to this. Sorry about that. I was also trying to say that they have from the first time I asked for help with a phone question because I'm not all that good with phones. They were patient and kind. I would definitely refer my family or anyone else to this store because the service is exceptional thank you..
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July 2023 by John Ellis
Carlton is absolutely fantastic. Not only did he get me exactly what I needed, but he also helped us save money on our bill while actually getting more stuff. Honestly one of the best sales experiences I’ve had
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June 2023 by Hannah Lisa
Anthony is the best! I came in to trade my phone in and upgrade to a new one and he was extremely helpful. We actually had fun running this “errand” because of the people here! :)Highly recommend this location!
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June 2023 by Bernadette Lambert
Carlton & Elvis did a fantastic job helping us out with our account. We had an outdated plan & they helped us with a better plan that works for us! Very happy with the service!!
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June 2023 by Lady C Govan
Anthony solved my issue !!I in fact did not create this review! Instead as my cell phone was undergoing a transfer Alex gave himself his own review on my cell phone.This is the second time I’ve gone to visit this AT&T store. It makes me extremely uncomfortable that when I woke up the next morning, I saw something from Google saying thank you for your review I never gave. Now, I wasn’t going to leave a review at all and let it ride that he has such a poor disposition, not just this time but the time I came in before as well.He was able to help with some things to transfer off of my phone but when I asked one simple question about iPhones and it’s transfers from iCloud, he told me that he “didn’t know” and that I’d have to visit an Apple Store, I assume the one in the galleria? .Number one this dude was young, he works at a cell phone place, and he had an iPhoned himself. I just asked because I’m not tech savvy and just wanted to know how to work my phone. These young kids are so disrespectful and know anything about building relationships with their customers these days. I don’t know if the guy was high or just hates his job but it shows, and I will never return to this store. The issue I have with my phone still is an issue and all of the information hasn’t been transferred over to the new phone yet. I have not been able to send it over to the Asurion
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June 2023 by Goldie Buchanan
Carlton helped us today and he was absolutely amazing!! Very knowledgeable and friendly!! Enjoyed our experience with him.
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May 2023 by Eden Nahkwon Joo
Carlton T. , store manager solved my concern. Also his professional experience helped me with saving monthly payment $$. This place is the best AT&T I have visited for many years!!
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May 2023 by Jeremy Sperling
We went in to just upgrade my wife's old phone. Not having any luck with customer service at other stores, we stopped here to see if their service would be better. What we experienced was amazing service! Carlton and Elvis were both inviting and knowledgeable. They helped my wife with her new phone and also helped us both save money on our plans. They just offered up suggestions that they didn't necessarily have to. You can tell they just enjoy their jobs, and they're really good at it. And as if everything that they had already done for us wasn't enough, they even stayed with us after the store was closed to finish up the purchase and even explained and taught us new features on the phones. At no point did they make us feel rushed or that we were a burden. Two great guys! I'd recommend anyone to come see them and receive the same experience that we did.
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May 2023 by Nathaniel Crosby
Michael was an excellent help in getting us the best deal. The staff during my last visit was very attentive and professional. I came in expecting to purchase one phone but ended up with a better deal for two. I will definitely shop here again.
