Fort Worth Running Co. is highly praised for its outstanding customer service and personalized fitting experience. Customers describe the staff as knowledgeable, friendly, and professional, with one reviewer highlighting how a staff member spent considerable time helping find the perfect everyday and walking shoes. Many appreciate that the store listens carefully to their needs and preferences, making sure they leave satisfied with their shoes. The shop is also known for its quality products, including their soft branded shirts, and for providing a premium experience with knowledgeable staff who treat each customer with care. Customers trust Fort Worth Running Co. for running shoes, with many returning year after year, even following the store through its moves. The staff is patient, never rushing customers, and is willing to try on many shoes to find the right fit—whether for training, walking, or work. The store’s commitment to excellent service extends to handling issues fairly, replacing shoes when necessary without excuses. Overall, Fort Worth Running Co. is recognized as the best place to find shoes that truly match individual needs, offering a service experience that feels more like a personalized therapy for your feet.
Check my record - getting five stars is a rarity. Outstanding customer service that goes above and beyond is what earned this one. Fair and surprisingly good treatment with shoes that just didn't work. Replacement without excuses!
May 2024
Bri is very knowledgeable and Aweosme!! Highly recommend this store to get custom fit for running shoes.
May 2024
Great customer service! I only buy my running shoes from them now! I also love their Fort Worth Running branded shirts. They are SOOOO soft!
