Avis Car Rental
Avis Rent A Car,
Car RentalHours:
5862 S Hulen St, Fort Worth TX 76132 Hours
About Avis Car Rental
Avis Car Rental provides generally positive customer experiences with many smooth and easy rentals. The online rental process is easy with great communications. Vehicles are ready on time and perform perfectly. Customer service is often described as wonderful, great, and excellent, with kind and courteous associates. The pickup process is smooth, with staff taking time to point out special features of the vehicle. Drop off is also super easy and painless. Specific staff members are highlighted as very helpful and great, providing all necessary information and ensuring a no muss no fuss rental. However, some inconsistencies are noted. Phone operators can be unhelpful. At times, the location appears short-handed, with staff running around and management sometimes unavailable to provide solutions for issues, which can lead to customer frustration. Despite these occasional management and staffing concerns, the direct rental experience and frontline staff receive strong praise, leading some long-term customers of other companies to switch to this Avis location.
Most Recent Reviews
June 2025
Legina was a very helpful lady from the getgo! The operators on the phone was trash and were not helpful whatsoever until we walked in the front door of this establishment and legina kindly told all the information we need to know for an exchange of a vehicle and damages to the car! Definitely should be the manager!
May 2025
Avis was great! Rented a car to go to Galveston for a cruise and it was smooth sailing.
April 2025
The online rental process was easy and the communications were great! The van was ready on time and performed perfectly for our Retreat. Thank you, AVIS, for the Amazon Gift Card! Wonderful customer service and appreciation!
More Comments(105)
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