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“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”
“I want to say if you ever need anything looked at or completely fixed and resolved, you will get nothing less at the Lewisville TX location. Caleb fixed an issue I had been facing for over a week in less than 5 minutes. Not even the customer service could fix my issue and but Caleb was courteous, respectful, he heard my issue, and he immediately knew what to do. He gave me some of the best customer service I’ve ever had and was so apologetic for the issues. He was even multitasking and assisting 2 other customers at the time. He’s truly the epitome of an amazing employee. Thank you Caleb!!”
“I’ve been with T-Mobile for more than 10 years and this location gave me the best customer service experience. I went in to upgrade my iPhone and was helped by Celeste. She made it a very easy and smooth transaction. I got my new phone that day! And couple days later I had to return my old device and was helped by Alejandra. They were both very knowledgeable and personable. Will definitely come back for any other service I might need.”
“I went in yesterday, after having no luck at my nearest T-mobile, trying to see what my options were for getting a replacement/new phone. I had recently damaged my phone and my nearest t-mobile was no help at all. We have insurance on all our devices and the nearest t-mobile didn't help or offer any assistance.
So we drove out to Euless, approximately 30 minutes away, because at this point my phone was basically useless.
We worked directly with Kim R. (Mobile Expert) and that she was! Not only did she help in filing an insurance claim but broke down the costs of the deductible vs. paying the taxes/fees for a new device.
She honestly couldn't have been more helpful. I ended up upgrading to a brand new phone and she even stayed late (after closing hours) to make sure that the new device has all of my information from my old phone and was working 100%.
The drive out to Euless was definitely worth the AMAZING QUALITY OF CUSTOMER SERVICE. If i could give Kim more than 5 stars I would!”
“I recently went to get a phone upgrade. This store is amazing. I got a wonderful phone. Employees are professional & wonderful. Im a veteran and love this store. I have been all over the United States and service has been great, honest. Thank you Nick amd Mayti. ??⚕️?”
“I just want to thank you Mr Adam for helping me yesterday to solve a huge issue regarding my phone lines and for taking time and effort to advise me on my future business lines.
I have been with T Mobile for 6 years and i am grateful.
Thank you.”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“When my daughter's phone broke, Tamika helped us through the process, which had some complications. She was incredibly patient and upbeat, and delivered one of the best customer service experiences I've ever had. Thanks, Tamika! You made our day. ?”
“If I could give 6 stars I would. Alyssa was a big help when switching us over and getting new phones. Bubbly, sweet, and informative. Making the transition a breeze. Went back to get help with shipping our old phones out and the manager Zachary was also a big help making everything less of a headache for me. Thank yall so much for all the help!!”
“Out of all of T-Mobile's I've encountered in Texas, I will have to say this is one among the best. Their selflessness is unkind that consistency, professionalism, and very courteous. As everyone knows customer service is everything to me. 2 years ago I had a very ugly encounter at the T-Mobile in Southlake and did not give a desirable review. However, since then they vamp things up. Hopefully they take some tips from the smaller store or for Davis all their staff members. Awesome! So there's no need to point one out from the other. So for your T-Mobile needs, don't hesitate to stop through here.”
“Great team! They answered my questions and addressed my concerns clearly and honestly. I didn't get the run around I typically received from other t-mobile stores I have visited. For example, being told my ordered equipment is out for 3 months when it was in a back room. I will be returning to this specific store for all future purchases and phone upgrades... if they keep the same practice ethics, of course. :)”
“Chrys was so helpful today and she is AMAZING!
We ported 4 numbers over phone with sales reps of T-Mobile from Verizon to T-Mobile and our phones got messed up and panicked us with no connection. They could not resolve it but directed us to the store near by and we visited Grapevine Store.
Chrys handled this panic situation, calmly and collectively and resolved one by one the several issues caused by the “sales reps on phone”. And restored all our phones to work seamlessly within an hour.
We were so relieved and couldn’t thank her enough
This is a great store, helpful and resolved many issues caused by the phone sales and customer service chat reps”
“Robert was super helpful and patient with my situation! He was able to explain everything swiftly and not over complicated it for me to understand! Great service here! Thank you Robert”
“Jose was amazing at assisting us with advice on what we should do with our phone and account. Incredibly knowledgeable, patient, and down right honest. This will forever be our Spectrum Mobile home store!!”
“Went on with a broken modem and was worried I would have to jump through some hoops but Angel helped me through everything quickly and professionally. Excellent service!”
“Stopped to check pricing of a new phone for a friend and the staff were very helpful and friendly.Decided to stay with current carrier as it made more sense at the time.”
“Great service via phone! Had some questions regarding adding an iPad to my mobile plan and Latia was incredible! She answered all my questions and helped me figure out which plan best suited my financial needs. Thank you!!”
“Excellent service provided by Zach. We came in needing to add accounts, switch from AT&T to Verizon etc etc and Zach took care of everything and made it such a seamless transaction. Highly recommend”
9:00 AM - 5:00 PM
7301 State Hwy 161 ESOL Lab, Irving
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“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
10:00 AM - 9:00 PM
7800 N MacArthur Blvd # 150, Irving
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“The AT&T store at 7800 McArthur Rd in Irving was very helpful to me. A wonderful, young lady(Aagya) was very patient, kind, and knowledgeable in helping me. The manager was very friendly as well. They could not have been better!!!”
“We called with an issue and was treated with respect and a tech was scheduled for the next day. The tech was professional, informative and helpful. We've never had any problems with the service and it's nice to be able to provide positive feedback.”
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“Walked in on a Saturday to upgrade my phone and the people here were the coolest. Jared and Reid helped me and were very patient. They explained everything thoroughly and were honest, and answered my questions. Jared helped me lower my monthly bill as well. It took a long time for the information to transfer over but it flew by because they were so nice! I’d come back only to this store if I needed help again!”