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“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”
“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”
“My experience with AT&T was incredibly positive and Thank you Mr.Lando He was efficient, professional, and attentive to every detail. I really appreciated how they communicated clearly and promptly, thank you”
“Vested Fi brings the professionalism you would expect from a growing and thriving century-old company integrated with the loyalty, commitment, and inseparability only found in a lifelong friendship. After all is said and done, you will know that Vested Fi is one of the best choices you made to strengthen your business and to bring a peace-of-mind to your own life's journey.”
“Came into the store twice after having issues with placing an order online. Jaime was extremely helpful and patient snd ensured I received everything I was looking for and explained all the products and services extremely well. His manager was also very helpful and friendly.
10/10 customer service, will come back and refer friends here in the future.”
“Kristen literally saved my day. I arrived at her Verizon store at Vista ridge , in tears, thinking my phone battery had destroyed my phone. I had several transactions hanging on my return calls, non of which I could make.
I have seen Kristen before here and knew she was competent but today she became a Star in my book. She took my dead phone, evaluated it, charged it!! and began to explain how to upgrade my services at a big savings to me. I was overjoyed...I'm now leaving with a working phone, taking advantage of all the promotional offerings and looking forward to receiving new, improved phone and even a new TV. I'm a very happy, loyal Verizon customer now, thank you, Kristen!!”
“Best customer service I’ve received from any mobile provider I’ve had. Mondo was very knowledgeable and efficient while also making sure he secured me the best deal possible for my situation which I greatly appreciated. Highly recommend going to see him if you need anything. Made what is usually a somewhat dreadful experience, seamless and easy.”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“ANDY provided the most outstanding customer service experience for me today. He went above and beyond to help me cancel a duplicate internet account and receive a refund on a payment to a dead account. ANDY was very patient and kind and I truly appreciate his assistance today!!”
“Oh my goodness I got a new phone and did not know how to work anything on it lol and I went in to the T-Mobile on Davis … Moses helped me. Shawn and Moses were super !! They were so nice and so patient man I was so lucky Both were amazing with their knowledge ! Thank you guys !!”
“Everyone! Y’all wouldn’t no be disappointed! Come in and get whatever you need! Best customer service ever! And my son got the phone he wanted! Let’s goooo boost mobile”
“Mo was the best! Great customer service, despite a disgruntle customer who came in being rude, this was handled very nicely! Great experience with purchase! He was awesome!!!!”
“Great team! They answered my questions and addressed my concerns clearly and honestly. I didn't get the run around I typically received from other t-mobile stores I have visited. For example, being told my ordered equipment is out for 3 months when it was in a back room. I will be returning to this specific store for all future purchases and phone upgrades... if they keep the same practice ethics, of course. :)”
“Adam is fantastic!! Always take care of me and makes my needs feel like they matter. I came in with questions about international plans as I was having a frustrating experience trying to use the Tmobile app - he called customer service for me, took care of all my questions, and found the best plan to suit my needs. Added bonus, he informed me of my screen insurance and replaced my protector for me! I left the store better off than I entered and feel like a valued customer
THANK YOU ADAM ♡♡♡♡♡♡♡♡”
“Excellent service provided by Zach. We came in needing to add accounts, switch from AT&T to Verizon etc etc and Zach took care of everything and made it such a seamless transaction. Highly recommend”
“Seaam is very professional and nice to us when we visited for moving our phone carrier to T-Mobile. He even gave me his phone number in case I need help for my sibling moving his carrier over due to living in different state. He is very passionate on his jobs and taking care of customers. I would love to share my experience with my friends and co-workers doing business with Seaam for the future.”
“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
“Freddy was an absolute professional! I highly recommend stopping in and let him take care of you. I told him exactly what I was looking for and wanted to do and he did exactly that. Nothing more and nothing less, straight to the point! Thank you Freddy!!! I truly hope the company recognizes what true value you bring!!”
“We had a nice experience at this Store. Initially we thought of checking the plans and come back home and decide, however the way Mario treated us and explained the plans makes us reliable and switch 4 lines to Tmobile on the same visit. He is a rock star and truly a gem. He took time and helped us with the process of switching and ordering the new Iphones for our family. We had an issue with one of the phones. He gave us his phone number to contact him directly to check the shipment of the new phones to the store to replace the problematic device and helped with replacement process quickly. Overall, the experience is very good at this store. I felt the other staff also very friendly and supportive.”
““This fast-service store in Plano was excellent. I really appreciated the quick help from Samira (apologies if I spelled the name wrong). We walked in at 5:50 PM and were already done by 5:55 PM. Amazing service!””
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“Walked in on a Saturday to upgrade my phone and the people here were the coolest. Jared and Reid helped me and were very patient. They explained everything thoroughly and were honest, and answered my questions. Jared helped me lower my monthly bill as well. It took a long time for the information to transfer over but it flew by because they were so nice! I’d come back only to this store if I needed help again!”