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“Fast service. Ruben help us with our phone issue in less than 20 minutes. Fastest service so far in any store that I've been in El Paso. First time in this store and will be back for any service.”
“Jacqueline was super helpful and patient with our requests. She made sure all our questions were answered and we were able to get a new phone with a reasonable bill that same day!”
“Huntleigh Technology has been a valued partner of ours for the past few years. If you're looking for a company that is passionate about learning your business and applying IT solutions that meet your needs, then you should plan a visit with Huntleigh Technology. We have worked with other network service providers in the past and none of them offer the personalized service that is fundamental to everything Huntleigh Technology delivers.”
“The staff is not only knowledgeable but also incredibly friendly and attentive. From the moment I walked in, I was greeted with a warm welcome, and the team went above and beyond to assist me with all my inquiries. The level of customer service was outstanding, making the entire process seamless and enjoyable.
The store itself has undergone a noticeable transformation. It's well-organized, clean, and the product displays are appealing. The new management has clearly made an effort to create a welcoming atmosphere, and it reflects positively on the overall vibe of the store.
What impressed me the most was the efficiency in handling customer needs. The staff was well-trained and could answer all my questions, guide me through various products and plans, and even help with technical issues. It's evident that the new management has prioritized customer satisfaction and invested in staff training.”
“I had a great experience with ray he was super helpful I had my phone stolen and he help me get a new phone and was very informative I’d go back to have that service again I very much appreciate it”
“I want to thank David C. from this location for the wonderful customer service! I’ve had the worst experience with an ongoing backend issue with my line, that no one in customer service has been able to figure out (3 tickets submitted & nothing). It was very frustrating, but David explained options, plans and went out of his way to call customer service while I was in the store, and after research they were able to assist. The staff in the store was also super friendly and had great interactions with everyone in the store, I was very impressed. I will never shop at another T-Mobile location, this team was the best!!! I highly recommend them! ???
I will also add that in a previous visit Mykel and David H. were super friendly, apologetic and tried to assist with my ongoing issue. I will say again that the entire staff that was in the store when I visited on 6.27 were great!”
“Can't remember the young ladies name but she was extremely helpful N went out her way to workout my issue wich was timely she remained kind curtious respectful patient understanding the entire time
If the phone service N internet was like her I would've kept the service
Job well done”
“Updated: They saw my missed call from 9pm then messaged me 15 minutes later and will send a tech out the next day to check the system. I have never had an internet company send a tech so fast. I greatly appreciate their customer service.Original: I have been using Sun Tech for about 3 months. It has always been reliable in the past; however, the last two nights it stops working. It stopped after business hours and then started working again in the morning. I did the normal remedies - unplugged the power for the receiver and waited about a minute then plugged it back in, reset the wireless router it is connected to, ensured the dish is pointed in the right direction. None of it worked. I even connected a hotspot to the wifi router to verify that the router wasn't bad. Evenings is the time to unwind but it's hard to watch your favorite streaming service or surf the internet without a reliable connection. Where is the afterhours support number?”
“Jazmin this is by far. The best service and jazmin made my experience sooooo great that with a
T alone will not leave T-Mobile she help and helped to understand the usages of my phone you have good representative.thank you again for the good service”
“I want to Congratulate T-Moblé for having just a professional employee that take time to help a customer like me. I have been with T-Mobile for quite sometime and I debate coming in the store cause I do not get the help I need and I have walked out. Today Jake has made a difference in my way of thinking. I want to thank him for the time spend with my husband and myself, taking the time to make sure we got what we wanted. Please consider my survey, I thought for all he was helping and taking care of us he would be the store supervisor or manager regardless he is so professional and helpful, and I will stay and continue with T-Mobile”
“Lupe is AMAZING!! We walked into the store to replace our screen protectors for our phones and she was extremely kind and helpful! Looking to upgrading my phone soon and will definitely return to see her.”
“David Martinez is an awesome mobile expert! He set us up with an amazing, affordable, plan for my family and I! He was very knowledgeable and patience. Highly recommend asking for him if you're interested in amazing service!”
“been with tmobile for a few years and with every upgrade have visited this store. customer service is always great and staff always makes sure i understand charges and what to expect after an upgrade.”
“Best customer service by Ivan the only maybe complaint, is no public restrooms for customers you know for emergencies like my nine year old needs to go, but other than that 1000% recommend go here and ask for Ivan Great work ? ?”
“Excellent service. I was immediately greeted and helped when I walked in around 10:30 a.m. on a Wednesday. Everything went smoothly, and I appreciate how convenient the location is.”
“I had a remote start installed by Lee Trevinio. Customer service was very good. There was some miscomunocation internally but was solved. This happened probably due to who would install such equipment on a 2014 Sonata.”
“Great customer service from Robert at the store by UTEP had to go back 2 days in a row,(allll my lack of knowledge) he was so nice and patient took him a good hour on the phone w support.I absolutely appreciate the team and their patience. Highly recommend this store..thank you Robert.?”
“~ Preface. . .
~ I initially went to the - “Z location” - to make a recce inquiry about the new Pixel 9 Pro series, that - “everyone heard about! . . .”
~ after a few minutes there, I wasn't too satisfied with the results, so I decided to do more research and find a different Verizon Location to do business with . . .
~ after a few searches and some review readings, I decided to go to the Desert Ave location and see what happens . . .
~ after a few days, I finally managed to return to El Paso for a VA appoint and afterwards went to the chosen location to get the Pixel 9 Pro!
~ I should mention that I live outside of El Paso in the desert area, which is why I plan everything whenever I travel to EL Paso at the same time.
~ as I arrived, parking was easy and adequate and I had no issues upon entering the establishment.
~ as I entered I was acknowledged by the V-TEAM there and noticed that they were attending to another customer, so I waited quietly as they did so.
~ after a few minutes, this black-clothed female employee came over, introduced herself and I instantly stated that I was there for a Pixel 9 Pro XL (or) Pixel 9 Fold and if she was ready to sell me a Pixel 9 Pro!
~ we briefly discussed what I was looking for in the Pixel 9 Series . . .
~ I eventually decided to get the Pixel 9 Pro XL (as it was cheaper than the fold) and I could get the 512 storage option that came with it.
~ I wanted the 1TB storage option (however) that wasn't available to be ordered or be obtained (unless) I ordered it from another source (then) brought it into them to activate it.
~ I decided to forego that hassle . . .
~ “Ruby” - recommended that she look at my usage and see what was best for my needs and I agreed with this action.
~ we went to the business area (another table) and proceeded with the transaction process.
~ she looked at my storage usage and was surprised that I had close to 35 GB of images (which equals 8406 images)
~ after looking at the usage, she recommended that the 512GB option was enough for my usage because I was using the 128GB option previously, so that would be an upgrade already.
~ so after everything was agreed on, the purchase was made and we started the data transfer stage from the Pixel 6 to the (new) Pixel 9 Pro XL . . .
~ Ruby (I hope I remembered your name right Ma'am) - if not, let me know and I'll correct it.
~ she's the - “best girl” - at this location, as she assisted me in obtaining what I wanted/needed in the Pixel 9 Pro XL.
~ she made the wisest recommendation(s) for my specific needs and usage.
~ she is very professional, knows her stuff about the devices (and I mean all of them) and not just for - “specific ones that are trendy or for social status”
~ Ruby treated me as a - “valued customer” - and I was impressed with her professionalism and vast knowledge.
~ I was treated with respect and wasn't judged for my interests (including) that she treated me as a regular person and not a person in a wheelchair.
~ hands down, this is the - “BEST LOCATION” - to go for anything related to Verizon, Google or any other device that they service and sell.
~ YES, it may be a longer drive (for some) to get here and YES, it may (even be) an inconvenience for some, but trust me, it's “worth it”
~ if I can give more than 5 stars I would!
~ this location is HIGHLY RECOMMENDED!”
“Awesome like always! I have been with T-Mobile for 27 years. Since my hubby and me lived in Germany but over there is Telekom. Before they came here and hang the celular industry we love it.”
“The fastest service available!! I came in at 7 and at 7:15 I was leaving with my new Galaxy Watch 6 set up with my phone line! Special thanks to Vincent for the amazing recommendations and savings on my watch!”
“My experience with jocelyn at the eastlake Retail store was great. She was really patient and gave me an awesome service with my home internet purchase and free tablet. I recommend her to my family and friends.”
“Cristian Ramos was AMAZING! We went in initially for just a phone call protector screen and we ended up upgrading both my phone and my mothers and added two iWatches. Cristian was so helpful in not only setting up our phones but our watches as well. He was very knowledgeable and professional and honesty if it wasn’t for him we would have never upgraded our plan or phones. He is truly a rockstar!”
“Stephanie really helps you out I had gone to a different location, very rude staff but in this Mesa location Stephanie explain in detail and took her time with me, lets you see the phones and accesories and speaks Spanish too. She answers all your questions with a smile very positive people skills. 10/10”
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“Always a pleasant visit anytime I visit. Excellent service every time with very patient and thorough support to resolve any issues and to make sure I have everything I need to be happy with my service.”