Navy Federal Credit Union is a renowned financial institution that proudly serves the armed forces, Department of Defense, veterans, and their families. With great rates, discounts, and award-winning 24/7 member service, Navy Federal Credit Union is dedicated to supporting the military community and understanding the unique needs of those who serve. Customers have generally had positive experiences with Navy Federal Credit Union, praising the professionalism and friendliness of the staff, particularly at the drive-thru. Many members have found the credit union to be helpful in addressing their questions and concerns. However, some customers have faced challenges, such as issues with the loan department. One member had a negative experience when trying to refinance a home improvement loan, encountering difficulties with the promised switch to a lower-interest home equity loan. Despite this isolated incident, the credit union is widely regarded as a well-run, professional organization that provides a satisfactory range of services to its members. Overall, Navy Federal Credit Union is a trusted financial institution that caters to the needs of the military community, offering great rates, discounts, and exceptional customer service. With over 350 branches worldwide, the credit union strives to be a reliable partner for its members, upholding its mission of putting "Members Are the Mission®."
Great and fast service! A lot better experience than I had last time. Glad to be back. Thanks!
November 2024
Excellent credit union. They work with you to help you prosper.
October 2024
Been with them since 1989. They have never disappointed me. Can always get a real life person 24/7. If I ever have to go into the bank, Everyone at NFCU is always courteous and helpful. If I happen to have a physical check, I use their services online for E-Deposit. Great Credit Union.
