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November 2023 by Johnathan S.
This is a terrible company to work with, do no do any sort of loans with them, as communication is below substandard and their customer service is flippant, nonchalant, and unknowledgeable. They will ruin any good experiences almost every time, it shocks me how bad my experiences with this CU have been. I'd never work with them again.
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September 2023 by Jason B.
I have banked with them for a few years now never any problems with staff. Just found out today the drive thru is now closed and will be a day to day thing if the atm machine is down. Not sure why they would take a good service away but to me big business no longer caring enough about their customers.
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September 2023 by Christina Kemmy
Their ATM sometimes does not work, especially on Saturdays. It would not allow me to proceed with any transactions because "Video Teller is Unavailable".Other than that I have always received exceptional customer service in the branch.
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March 2023 by Aashis D.
This was a pretty quick and simple process. Oscar was very helpful and clear on what they could and could not offer. I also appreciate that I have the opportunity to grow my line with Asmi Capital.
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March 2023 by Shannon Groesbeeck
We moved here from New Mexico and the Neighborhood Credit Union works with our bank In NM. Everyone is so wonderful, friendly, has outstanding customer service and the best people all around. Our banking needs are always met and we love to go inside to see everyone or use the convenient drive thru. I recommend this bank to everyone.
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March 2023 by alina curiel
Love this location and Rachel, the manager, is always so helpful. Their ATM is very helpful as it allows me to make instant cash deposits when I’m not able to make it during open hours. 10/10 would recommend for anyone looking into joining a credit union!
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January 2023 by David J.
I've been a member for probably 15 years. Good Service. Nice people. It's my only bank.
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August 2022 by Averi Ward
would not recommend going to this bank. Honestly wouldn’t even Call them a bank when u can’t go and deposit any coins because they are a coin less bank. Then you probably shouldn’t tell your customers to roll up all of their coins and just a couple days later say you cannot accept any coins. You can only take out withdraws conveniently but cannot put in deposits without having to having me see someone. So if u want an easy and convenient bank to work with u on any of ur needs. Don’t go here go somewhere else. Very disappointed in the whole situation. Mega thumbs down.
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April 2022 by Nilu Khadka
Update: they blame the application process and not their lack of proper communication and incompetent employees whom I had discussed everything.1st review: Horrible experience with them, they approved a credit line for me assured me everything was up and running only to ask for docs that I had previously mentioned I don’t have because my business new. Super unprofessional, wasted my time, different people saying different things.
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December 2021 by Madan Ineni
Great customer service. I am a customer of another credit union (out of state) member, called this shared branch to get notary of a document, the lady i spoke was very nice and told they will do it, when i went there the notary greeted me as soon as i enter into the branch and did a notary, asked me if I need a copy and i said yes, he made a copy of the document. Great people, appreciate the help and would recommend Neighborhood Credit Union to friends. I usually go to the driver through teller and the staff are always friendly and prompt, never had any issue with this Branch.
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December 2021 by Omoluyi Adesanya
Great service and patient manager— Gerson and staff! Awesome branch location, very convenient, and fantastic banking customer service!!
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October 2021 by Lillian T.
I have been having the WORST luck with banks lately trying to cash/get checks written for a sticky situation I'm in. InTouch Credit Union and Bank of America both turned me and my father away without even suggesting ways to solve the issues and Neighborhood Credit Union took care of us so quickly and efficiently it truly made my day and situation a lot better. Sadly I forgot to ask the woman's name who helped us, but her teller number is 1491. Thank you guys so much for your help!
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August 2021 by S L
I had a great experience as a new customer. Jhaida was extremely helpful and very professional. Excellent customer service! Thank you!
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July 2021 by Fabrizio Lamanna
Amazing place. Really friendly and clean ;) plus Jhaida Drake helped us out and she is outstanding. Deff recommended this place.
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July 2021 by Tee O
Jhaida was very professional and prompt with service. She made the whole experience of opening an account for my daughter easy peezy!