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“Cannot stand the Nick recording and now I'm locked out of my app and because I was busy doing some paperwork I closed it and didn't proceed and they're getting me messages like that's why I'm locked out too many attempts when I truly only tried one or two times and then when it finally accepted my password it said I still couldn't get in. When I called they wanted to tell me it's because it was too many attempts but when it finally said I could get in it still wouldn't let me in I dealt with that for about 30 minutes one day and told him to mail me my information. I'm still not in my account bet my billstatement is mailed. Super not user-friendly because you couldn't just hit copy when they would give you a code you had to go back and forth between your text messaging or email and the website. Things are not popping open and putting you in the right place automatically.very outdated system for modern times. Please fix soon”
9:00 AM - 2:00 PM
1000 S Belt Line Rd, Coppell
Banks
“This branch is so much better than my local branch (Lewisville). They actually answer the phone. Every banker is a notary public (FREE service for Chase bank clients). Special shout out to banker, Mr. Chavda who was welcoming, directed me politely to the tellers, and got my paperwork notarized quickly.”
“On my visits, I have been with Roberta, Kendall, Rossana, Indira and Moneisha (lady in front desk) and I can’t choose who was more kind… super helpful and grateful with the amazing customer service I have received in this location close to home. Thank you all!!!”
“Cheryl Feratovic has to be one of the most helpful and engaging bankers I've ever worked with. I've set up and consulted a few business over the years who have banked everywhere you can imagine. Cheryl was my first experience at Comerica and I do not regret it. She is very knowledgeable, helpful, caring, and outgoing. Thanks for everything Cheryl!”
“I LOVE Frost Bank! LOVES: 1. The customer service number (even the 800 number!) is always answered by a human being. This is THE MOST attractive thing about them! I cannot complain about customer service. 2. The girl that opened my account called me at 30 days, 90 days, and a year after I had my account opened to see how I was liking it. They might even call at 2 years! 3. Sometimes we OD our account (I know! Bad!!) and most of the time they refund the fees...sometimes even without us asking. 4. The mobile app is great and easy to use and you can even cancel or freeze your debit card there in case it gets lost. 5. Website is hugely functional and I can do practically anything I need to do there easily without having to hunt. There are some improvements that could be made. (I updated these from a list of 5 to 2 from my initial review. So many improvements have been made!) 1. I would love a location in Denton or Corinth. I'm so happy they opened a Lewisville branch! 2. When you leave the website and go back, the login screen doesn't appear. It just says "Welcome -your name-!" And when you click my accounts, it errors out and makes you sign in. It would be much more convenient if you could just sign directly in.”
“I have now walked into this branch a couple of times since opening my account recently and have had great service each and every time! Would highly recommend so far!”
“Damyani is the best bank associate we met today. She is so helpful, professional and thorough. Definitely recommend her with all bank issues and processes. Thanks for helping me and my husband today ?”
“Marsha and Carlos were super helpful opening a business account - very customer service oriented and I actually had fun while opening it. Marsha even assisted me with a notary afterward. Great team here!”
“In this day and age of impersonal service and constantly revolving staff, especially at banks, it is awesome to deal with Bobby! He's always personable, smiling and professional! Great job Bobby!”
“first time coming to this location, very nice setting's and accessibility! really like how they have the self-service atm inside the location, as most are usually outside or on the side by the drive-thru. the location is real close to Carrollton which is real helpful, and there's a CVS close by too. ??”
“I had a great experience at this Wells Fargo all because of Martin’s superb customer service. Not only was he helpful, he was informative and able to tell me about special features on the Wells Fargo app! I was surprised seeing this location has less than 4 stars, however people who had negative experiences must’ve been helped by someone other than Martin!”
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“The customer service was top notch!! Ana Avila & Sam Menard helped me open up a non-interest business checking out. They were both thorough and went out of their way to make sure I got what I needed.”