JCPenney is described as a trusted shopping destination for style, quality, and value, offering a wide selection from fashion to home decor. Reviews highlight excellent experiences with helpful and respectful staff who provide amazing customer service, go above and beyond, and are polite. Specific services like the salon receive praise for beautiful styling and good hair work from nice stylists. The store is also called a hidden gem of bargains. However, some experiences are disappointing, such as unexpected extra charges for services. The shopping experience can be inconsistent, likened to a second-hand store where you never know what you'll find and sizes may not be available. Sales people are noted as friendly, but can sometimes be difficult to find.
The store is clean and tidy, service was very friendly and helpful. Clothing selection was good, but I was disappointed with lack of clothing in my size (women's small, size 8).
January 2025
I went to get a color match at the beauty store..and Terri was amazing! She showed me multiple products and picked out a great shade to help me start my makeup journey! Thank you for your Amazing customer service and care!
June 2024
Ane Edwards gave me a perm this afternoon. I love her unique way of rolling the perm. She does not leave lines (railroad tracks) in my hair. She styled it beautifully. I am very happy with my perm/style. Thank you, Mary Kaye Malik
