-
September 2023 by Toya Jones
Floor barn is a business I would definitely be using again in the near future. They are very professional and also personable. I needed about 1200sq ft of carpet in our house and they were so accommodating. I had a very short timeline and they came through to install within 2 days. I wanted LVC but learned that process takes at least 48 hours. So we looked at what carpet they had available and it was perfect for what we needed and in the time we needed it. Don was quick with the estimate and the carpet installers did everything to perfection. They also hauled off the old carpet so it wasn't sitting in the front yard. I can't remember her name but the lady helping was so sweet, very knowledgeable, and understanding of my 3 boys all over their showroom. We definitely go the value for our price. I love supporting local businesses and so glad My husband and I went to them for help.
-
August 2023 by LaToya J.
Floor barn is a business I would definitely be using again in the near future. They are very professional and also personable. I needed about 1200sq ft of carpet in our house and they were so accommodating. I had a very short timeline and they came through to install within 2 days. I wanted LVC but learned that process takes at least 48 hours. So we looked at what carpet they had available and it was perfect for what we needed and in the time we needed it. Don was quick with the estimate and the carpet installers did everything to perfection. They also hauled off the old carpet so it wasn't sitting in the front yard. I can't remember her name but the lady helping was so sweet, very knowledgeable, and understanding of my 3 boys all over their showroom. We definitely go the value for our price. I love supporting local businesses and so glad My husband and I went to them for help.
-
June 2023 by Veronica L.
The Floor Barn does excellent work and provide a top notch customer service! They answered all of my questions & was flexible with my schedule. Thank you!!
-
April 2023 by Craig Pruscha
Super family business. We retiled our entire kitchen, breakfast nook, laundry room, Master bath and guest bath. The installer and his son were great. Some anxiety as we had no idea what were were in for, but when it was all done it was perfect. We will use them going forward with no reservations. Did I mention the price was super competitive and fair?
-
September 2022 by Eric Jones
Good customer service overall. I was greeted warmly upon my arrival. Easy in and out access with a tidy showroom. They did not have what I needed in Burleson storefront but had it for pickup in Irving facility. Had to pay upfront to get them to bring what I needed over on a truck from their Irving facility. Overall positive experience
-
August 2022 by Scott S.
We used Floor Barn to install our porcelain tile floor and for carpet on stairs in a house we recently bought. First off, we didn't buy our tile from them because we found a fantastic deal at Lowe's, but they were willing to install the tile anyways--not every flooring place is willing to do that. Trust me, we shopped around for labor quotes and got told several times that we had to buy the tile from a flooring company or they wouldn't install it. Floor Barn was great and willing to work with us. They didn't have the cheapest quote, but they were local and had great reviews, so we decided to give them a shot. We are so glad we did! Don and the team are all true professionals. Of the four contractors we had working in the house, Floor Barn was the only one that we didn't have a single issue with. They did their work quickly and with high quality workmanship. We were so pleased with the installation that we will definitely use them again! I can't recommend them enough--give them your business!
-
August 2022 by Jan R.
Let me first share that the upfront process with the Heltzel family was professional and pleasant. The floor installation and final results were not. The installers left our home before the job was completed. They left us with tape and glue on the floors, floor moulding that was haphazardly removed and put back on with the wrong supplies (which required us to repair and paint ourselves) and just an overall unacceptable experience. Upon immediately letting the Heltzels know (including over 20 photos), I was told they would send the installers back to clean up. As you can imagine, I no longer wanted those individuals back in my home. Never was I contacted by the Heltzels for a quality inspection during or after my experience. I was very surprised to receive a final invoice for the full amount (without consideration for the unsatisfatory job performed). We spent hours in clean up, repair and painting before being able to move our furniture back into the rooms. Upon suggesting a credit be given for the amount of labor we had to perform, the Heltzels granted a nominal amount. My advice to anyone that utilizes Floor Barn is to ask questions upfront so that you are aware of what the final product will look like. Hopefully, my experience was just an unusual mishap with poor installers. When I was looking for a flooring company, I obtained two bids. I selected Floor Barn strictly based on the good reviews I had read. They have clearly provided good work to many customers, just not us.
-
August 2022 by Jan Raymond
Let me first share that the upfront process with the Heltzel family was professional and pleasant. The floor installation and final results were not. The installers left our home before the job was completed. They left us with tape and glue on the floors, floor moulding that was haphazardly removed and put back on with the wrong supplies (which required us to repair and paint ourselves) and just an overall unacceptable experience. Upon immediately letting the Heltzels know (including over 20 photos), I was told they would send the installers back to clean up. As you can imagine, I no longer wanted those individuals back in my home. Never was I contacted by the Heltzels for a quality inspection during or after my experience. I was very surprised to receive a final invoice for the full amount (without consideration for the unsatisfatory job performed). We spent hours in clean up, repair and painting before being able to move our furniture back into the rooms. Upon suggesting a credit be given for the amount of labor we had to perform, the Heltzels granted a nominal amount. My advice to anyone that utilizes Floor Barn is to ask questions upfront so that you are aware of what the final product will look like. Hopefully, my experience was just an unusual mishap with poor installers. When I was looking for a flooring company, I obtained two bids. I selected Floor Barn strictly based on the good reviews I had read. They have clearly provided good work to many customers, just not us.
-
June 2022 by Kristina Wigington
The Floor Barn was so fast about getting us scheduled. They are not all backed up for installs like Home Depot and Lowes are. It is refreshing to work with a family owned business instead of a big box retailer.
-
August 2021 by Melanie Kelley
Great place, selection, price, and staff! Everyone was helpful, kind, and completed what they said on time!! Absolutely loved my new floors!!
-
August 2021 by Melanie Kelley
We had our entire house completed in vinyl plank floors and absolutely love it!! Every thing from bringing samples home, pricing, installation, was great! They communicated everything clearly, pricing was reasonable with excellent floor selection. Very happy and I would definitely recommend everyone check them out! 5 stars!!!
-
July 2021 by Corey Mackey
We had a great experience with Floor Barn! They were nice, helpful, and knowledgable. The floors were installed quickly and their communication was great the entire way. I cannot recommend them highly enough. We worked with Sue and she is fantastic!
-
July 2021 by Gary Dodson
Super nice people here! We are still making a final decision but we will do everything we can to buy our flooring from them because they went out of their way to explain everything to us.
-
June 2021 by Melanie Joan
We had our entire house finished within two days! They know what they are doing, and don’t cut corners. We are in love with how our floors turned out, and the installation team was so respectful. The entire experience was great! They let us take home samples and didn’t rush us. Communication was clear and the end result was amazing! Highly recommend!!
-
June 2021 by Angie Reyes
We had the best experience at the Floor Barn from the flooring selection process to wrapping up with choosing the right cleaner for our new floor. Brian was super informative when I went in to the store for the first time to select our flooring. I asked a million questions and if he didn't know the answer he contacted the rep and got an answer for me quickly. Communication was great and Brian made the entire process easy which I appreciated.
