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April 2024 by Arthur Luis
Mass confusion - you call at different times and you get different answers as to whether they have the prescription or not.won’t use them again unless I have to !!!!!!
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April 2024 by Travis Ellis
Placed an order for a banner to be printed. I received the email that my order was ready for pickup and made the 20-minute drive to pick it up. When I arrived I was told that there was some problem and that they should have called me. The girl at the register was smirking as I was obviously frustrated. They told me there was no time to expect it to be finished, but likely around an hour and a half it would be done. No effort to try and remedy the issue with a discount or anything, except an apology under a smirking smile. To top it all off as I got in my truck to drive away, the guy who seemed responsible for finishing my project quickly walked around the corner for a smoke break.
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March 2024 by Susan Wilks
Waited on the phone for 1 1/2 hours. I finally hung up. Drive 40 minutes to the pharmacy and now have been waiting for 20 minutes in the drive thru lane. Finally someone came to the window, of course the medicine isn’t ready. I can not stand this Walgreens. It’s horrible.
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March 2024 by Jayleen Hernandez
Drove 45 minutes for a rapid Covid testing and mind you my appointment was confirmed only to be told that they didn’t have any more Covid testing kits?? Seriously what a joke and a waste of time they should figure out to make it unavailable if they are out of stock. Know I have to figure out something different after already having driven 45 minutes thanks a lot Walgreens
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February 2024 by Mustard Moving
Wasted my wife’s time and spoiled perishable groceries. Had her wait an hour, only to tell her they couldn’t find the product. Sent her to back to HEB, but didn’t transfer the prescription by fax. Wife is waiting for the fax to be made while her groceries spoil and the pharmacy is about to close. Not cool. Be better.
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February 2024 by Corey Richardson
Long lines. Incompetent and slow staff. Horrible attitudes. I regularly wait 1+ hour to pick up a single medication because the staff is slow and they treat me like I’m an annoyance to them. Avoid this place like the plague.
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February 2024 by Natalie Bean
I am giving 5 stars to the staff at this Walgreens, particularly the pharmacy staff. The pharmacy REGULARLY has only 1 person to service the inside counter and 1 person to service the drive thru, so there is ALWAYS a ridiculous line. Is Walgreens trying to pad their bottom line by being chronically understaffed all the time?!? Then, the pharmacy staff constantly apologizes to customers for "the wait". it's not your fault. You are doing the best you can. 4 registers, 1 person -- unacceptable.
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February 2024 by Igor LA
It used to be a nice pharmacy. Not any more. Constantly missing the prescriptions, abrasive employees complaining about short staffing. Bad. Just bad.
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February 2024 by naka nax
Expensive. But convenient
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February 2024 by Sandy Gerling
Over 4 hrs to fill a script.
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January 2024 by KD
They lie about availability and prep time and the drive thru line is ridiculously long and they don’t care because there are no consequences for their terrible service.
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January 2024 by Mary Holt
Make sure you count your prescriptions at the counter. Two months in a row, we've gone to the pharmacy to pick up 4 prescriptions after having been notified that 4 were ready, only to find that three were in the bag when we got home. I use Express Pay so they hand me my prescriptions in a plastic shopping bag. Individual prescriptions are in paper bags that are stapled shut, sometimes individually, sometimes not. The person I just spoke with says that it is the customer's responsibility to make sure they get your medicine right (she hung up on me when I suggested it was Walgreens responsibility to know what '4' means when I say I'm there for four prescriptions) so make sure you stand that at that busy, under-staffed counter with a long line behind you and open up every one of those paper bags to ensure that they give you all of the prescriptions you asked for.
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January 2024 by Watkins Whitworth
All staff encountered was friendly & courteous.
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January 2024 by Analissa Soler
Worst Walgreens I’ve been to get. The pharmacy is ridiculously slow. Don’t fill your prescriptions here. They don’t care how long you wait or about customer service.
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January 2024 by Brayden Woods
We just moved to Boerne and this pharmacy is the worse pharmacy ever. Takes forever to get prescriptions. Never have enough techs working and everytime we need medication it’s the same experience. Sad because we love Walgreens