Pratt Automotive is a well-regarded repair shop that provides honest, dependable, and reasonably-priced services. Customers have had great experiences with the knowledgeable and communicative staff, who have helped with a range of issues from major air conditioning jobs to pre-purchase inspections. The shop is known for its fair assessments, avoiding unnecessary upsells, and offering loaner cars when needed. While they prefer cash or check payments to avoid credit card fees, the overall consensus is that Pratt Automotive is a trustworthy choice for Toyota, Lexus, and other automotive repairs and maintenance.
I needed a major air conditioning job done on my 2009 Prius. Pratt was very clear about what needed to be done and communicated very well. I even got a loaner car! I had a great experience and highly recommend this repair shop. Just be sure to pay with cash or check to avoid fees!
May 2024
Honest, professional, patient, and expert. Highly recommend. Did not use the restroom.
March 2024
First time customer. They did an inspection on a used Lexus that we bought from CarMax that is within the 30-day return window, and they did an excellent job, noting a couple of issues that I am addressing with CarMax. If we keep the Lexus we will definitely be coming back for routine maintenance.
