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June 2024 by Scott Hilgemeier
Taurean was incredibly helpful. The store in Beaumont is always kind and courteous. Taurean was amazing today give that guy a raise.
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May 2024 by Mario Odom
Staff kind of slow
*8 years later*
Staff is still too slow
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May 2024 by Scherrie Cormier
After several attempts to get an issue corrected, went BACK to Verizon store on Dowlen rd. This time I was blessed to be able to explain my problem to Amanda! She actually listened to me and resolved the problems! She is a FIVE STAR EMPLOYEE! You're very lucky to have her Verizon!
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December 2023 by David Kohlhofer
Very dissatisfied! Came to store to get a new SIM card and a couple days later I was looking at emails and notice my plan had been changed! Two protection plans were added I did not request. I didn’t even have a mobile home device but they began charging me for a protection plan.Very upsetting and unscrupulous. Added more services to my plan I did not request. I hope Verizon corrects this problem. Always pay close attention to what is going on account.
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December 2023 by Jennifer Blakeney
Ivette was awesome, she helped me figure out why I wasn't receiving notifications to log into account (I had blocked them) but still she is the first person we have talked to at a Verizon store or even over phone that had answers and knew what she was doing very professional.
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October 2023 by Kevin Wiggins
Stopped in the store this afternoon about 5:45 and was told they had too many customers and they closed at 7:00. Customer service at its best won’t go back left and went to beat buy and had a new apple watch in 10 minutes.
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September 2023 by Renee Smith
Went in to get friend's PIN changed since she couldn't recall it. Larry helped us and was very knowledgeable. He went above and beyond to get her account straight.
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September 2023 by Cynhia Stewart
Knowledgeable, helpful, corrected everything I needed.
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August 2023 by Micah D.
Major thanks to Mr. John M. at the Verizon Store off Dowlen for his remarkable attitude today after 5pm with some insurance issues. Not only did you have no idea what you were talking about and were incredibly rude, but when confronted with logic you doubled down on your attitude and obstinate mood when you were wrong and clearly doing something illegal. But don't worry, we'll be moving providers. Gentle reminder Mr. John, you never know who you're talking to, I hope you've enjoyed your past business with the hospital because this interaction has most definitely jeopardized this. Sincerely, "A licensed medical professional, paralegal, and pissed off single mom of a disabled child whose phone doesn't work"
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July 2023 by Jered Walker
Great customer service and there was no wait like in the past.
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July 2023 by C H
Really like going to this Verizon store. Staff is very knowledgeable of phones that doesn't mind taking their time with you to make sure you're comfortable with your choice and your wireless device. Even willing to help you out with your accessories to purchase from them. We'll make the extra drive to go to this location.
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July 2023 by Phillip Potter
Very helpful people
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July 2023 by Charles Smith
The lady that waited on me was excellent
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July 2023 by Andrea Bassett
The wait time. Ugh!
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July 2023 by Drew Binetti
Little more expensive dealing with this store, and the chance of additional fees is high...
