Sam's Club in Austin offers members a wide range of products and services, including groceries, pharmacy, optical, home furnishings, office supplies, and TVs. Members can shop early on weekdays and Saturdays, gaining extra convenience. The store generally maintains a friendly atmosphere, with staff understanding traffic flow and providing good service. Customers appreciate the efficient checkout process via the app, allowing them to scan items and pay on their phones, making shopping quick and easy. However, there are some concerns, such as limited support carts, many of which are broken, and long lines at the single open cash register, especially challenging for those paying in cash. Customer service experiences vary; some staff are praised for being kind, understanding, and helpful, with one associate being noted as especially valuable. Unfortunately, not all interactions are positive, as some customers have felt discriminated against or encountered rude behavior from certain employees. Overall, Sam's Club in Austin provides good value and a generally friendly environment, with ongoing opportunities for staff training to improve customer experiences.
