O'Reilly Auto Parts store #497 in Austin, Texas, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums, and provides a free Loaner Tool program for customers needing special tools for repairs. The staff, including knowledgeable Parts Professionals, are friendly, helpful, and eager to assist customers with their needs. Customers appreciate the great customer service, with some employees standing out for their energy, attitude, and humor, which create a positive shopping experience. The store is praised for its efficient service, especially when staff quickly locates items like windshield wipers or brake fluid, and for their genuine desire to help. However, there are some mixed experiences, such as confusion over vehicle diagnosis and parts ordering, and instances where staff seemed less attentive. Overall, customers value the knowledgeable staff and the helpful atmosphere, making O'Reilly Auto Parts a reliable choice for auto parts and services in Austin and beyond. With over 6,000 stores nationwide, O'Reilly Auto Parts continues to serve drivers with quality products and friendly service.
Basic auto parts store experience. The staff barely cared I was there. But knew what size windshield wipers I needed, so that’s something. I feel like I would give 5 stars if I would’ve stolen something while I was there. But I didn’t think about it until I left. Maybe next time.
June 2024
Von was great, helpful, friendly, and funny. Wish I had people like him at the auto parts stores near me in Houston..
Von needs a raise, his energy and attitude was great, and infectious.
June 2024
Basic auto parts store experience. The staff barely cared I was there. But knew what size windshield wipers I needed, so that’s something. I feel like I would give 5 stars if I would’ve stolen something while I was there. But I didn’t think about it until I left. Maybe next time.
