O'Reilly Auto Parts in Austin, Texas, located at 2409 South Congress Avenue, is known for its exceptional customer service and helpful staff. The store offers a wide range of parts, tools, and accessories, along with valuable services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate the knowledgeable employees who go above and beyond to assist, such as Justin, who helped a customer save money by identifying a warranty on their battery and even lent his socket wrench for the battery change. Another customer praised Mario for his quick and attentive service while installing a new battery. The staff is not only professional but also kind, as seen when Ruben comforted a distressed customer in the heat while addressing their car issues. O'Reilly Auto Parts is also recognized for its free Loaner Tool program, making it easier for customers to take on DIY repairs. With over 6,000 locations nationwide, customers can always find support and expertise at O'Reilly Auto Parts.
Larry and Chris were extremely helpful ! Very nice to help me out especially since I was unfamiliar with my windshield wipers for my vehicle. They went above and beyond to help me! Would highly recommend purchasing products here .
July 2024
The staff was very knowledgeable and help me with EVERYTHING I needed MORE THAN ONCE
June 2024
Mario took care of everything I needed for my Camaro, great customer service
