“I had extremely important blood samples I needed to ship internationally to Germany for a test within 48 hours. Greg was incredibly professional and everything went perfectly with the shipment.”
“This is hands down the best parcel service I have ever used. The owner and team go above and beyond for their customers, and they've helped me tremendously on multiple occasions. Thank you!”
“This is the kindest postal place I've stepped foot in. Plus they have so many other knick knacks you can find - perfect for one off gifts and fun things you can ship to people outside of Texas. Thank you for your service!”
“I came here today to be fingerprinted for a prospective employment position. Derek and Mel are both very professional and personable. I recommend patronizing this business.”
“Stellar service always
Have changed all my mailing services here
Svenghen (sp) particularly deserves a raise; always one step ahead to take care of your needs.”
“Awesome service. Damico is always kind, helpful, fast and has a great attitude. Great guy and the best UPS employee I’ve met. Thanks Damico. Overall, a great UPS store.”
“Sophia was AMAZING. She helped me navigate sending a return package to Nike, including printing the label and effortlessly pointing me with the next steps. So friendly and personable. More humans should be like her, we’d have a better planet.”
“Amazing professional service! Two friends recommended Goin'Postal and I'm so glad they did. I've been in three times now, and each time, the guys have been fast and knowledgeable.”
“We stayed at a hotel near this location and we forgot a pair of headphones THANK goodness for this amazing local shipper who works with the hotel they were able to pick up out item and pack and ship this back to us! informed us at every step of picking the item up from the hotel to getting all the shipping and payment information. our forgetfulness lead to a wonderful encounter with a great local business man!”
“Great people! Need notary, packages shipped carefully and with care, office supplies, faxes sent, shredding, birthday banners or a PO Box? Only some of the things they do. Small business with lots of heartDo yourself a favor and use this place!”
“I have been a customer since 2015. Scan Mailboxes is an excellent alternative to a post office box. We have so much trouble with theft and mis-delivery at our community mailbox we could not trust important mail and shipments to the local mail. I highly reccomend their service. Also, as an added benefit, you are supporting a Deaf-Owned community business as well!”
“Tall gentleman with long dark hair & beard, a big help unloading a box too heavy for me to carry very far. Always have good service at this location (Far West / Austin).”
“Highly recommend! I came into the store looking for a very specific sized box and Terry was able to save from having to travel all over town looking for what I needed - a lifesaver! Extremely helpful and friendly.”
“Brenae helped me with an extremely big print job. She is a superstar. She's a really creative problem solver. Even though the store was really busy she handled my issue while being really professional and helpful with others. She
made a normally tedious chore a really pleasant experience.”
8:30AM - 7PM
512 W Martin Luther King Jr Blvd, Austin“My store visit today was quick and seamless. The store associate helped me with two very different transactions and was not only knowledgeable and professional but also friendly.”
8AM - 6:30PM
1108 Lavaca St Ste 110, Austin“my favorite UPS store, been here countless times and the Staff is always very helpful, Jeremy Luis and Casey always answer all questions or concerns I have with my shipping or any other questions. Clean store, fair prices.”
“I needed a workspace near the airport and had the best experience at Createscape Coworking. The reserved call room/booth was perfect for my executive meeting presentation. The kitchen area/snackbar is well-stocked and includes excellent complimentary coffee. I look forward to next time!”
“Colleen and the Store manager at this UPS are always very calm, cool and collected! I have such a beautiful experience every single time I come into the store (and I’m in here a lot)!”
“The staff is always incredible to work with. Helping us choose boxes on bags that fit our package is perfectly. I went for turns a lot of Amazon purchases. The staff is always very helpful and getting her what she needs.”
“Their service is excellent. I have been a long time customer. The staff is always courteous and make sure I receive exactly what I need. I am so glad that they are my neighborhood UPS.”
“Quick service simplified by having my previous shipping info on file to make it easier. If I'm shipping to someone I've shipped to before, I don't have to rattle off my info or theirs. So easy.”
“Sorry to add to your ongoing (and long-running?) problem but it seems that one of your postbox holders (who might or might not be traceable as "abolities.news") frequently advises me that various subscriptions "have run out", and can be reinstated by sending some money.
Perhaps one of your rental customers receives strange or no mail, or possibly there is no relationship with your company at all. Either way, it impunes your company's no-doubt good reputation.”
8:30AM - 7PM
1101 W 34th St, Austin“Not only are the staff patient, knowledgeable and efficient, but on a recent visit the manager courteously saved some important paperwork I had left behind and only noticed was missing 2 days later! It could have easily been tossed in the trash. I highly recommend this store (34th Street location in Austin, TX); they go above and beyond what is expected.”
“Great customer service to wrap and ship my package! They packaged my iPhone perfectly for fragile shipping and even added a lithium battery sticker so it was labeled clearly. Highly recommend!”
“I had a great experience at Pak Mail, largely thanks to Mackenzie, the manager, who was super friendly and helpful. Highly recommend for efficient and pleasant mailing services!”
“Went to the store today to drop off amazon return. The young woman who helped me was very polite and nice. She made it very easy to return my order and was very sweet! Very fast service too! I was in and out in about 2 mins!”
9:00 AM - 7:00 PM
1779 Wells Branch Pkwy 110B - 361, Austin“I never thought I would sit down and write a glowing 5 star review for a UPS store, but here is why! I've used this UPS store for three years and counting, including for Amazon returns, notary services, and shipping services. I've consistently had a positive experience going to this store. The owner is professional, friendly, and customer oriented! She always asked me how my day is going and seems to genuinely care about delivering a great customer experience. They also added a self-service kiosk to expedite the process, so it's awesome to see how they're constantly finding ways to improve their business. As far as the negative reviews here, I read through them and most of them seem directed at one or two low performing employees who are no longer at the store. For anyone who is on the fence reading this review, please give this store a shot and I'm sure you'll be pleasantly surprised :-) Thank you for your outstanding service!”
“Amazing customer service. Helpful on top of it. I go out of my way to go to this specific UPS store over the years. This time, Skylar was making my life easier. Happy to spend my money here!”