FedEx Ship Center in Austin, TX offers a range of shipping services, packing supplies, and boxes. Customers can have shipments held for pickup or schedule residential deliveries using FedEx Delivery Manager. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground reaching more locations faster than UPS Ground. The staff at this location is often praised for their helpfulness, knowledge, and friendly attitude. Several reviews highlight the employees' willingness to assist with shipping costs, resolve issues, and provide clear explanations. One manager, in particular, is appreciated for her calm demeanor and dedication to solving problems, such as accepting shipments that initially seemed problematic. Despite some concerns about FedEx drivers not following delivery instructions and refusing to check notes, the overall experience at this location is positive, with staff going out of their way to ensure customer satisfaction. Customers note that the staff is approachable, patient, and willing to listen, making this FedEx Ship Center a reliable place for shipping needs and customer service.
I received notification that my packages were delivered - to the wrong location & with photo proof showing somebody else's front door! Since it's Sunday there's not a damned thing I can do. Drivers need to pay attention to the GPS if they aren't 100% familiar with the neighborhood.
August 2025
Rosetta, a receptionist at the main desk, provided the absolute best customer service this afternoon! Literally went above and beyond to make sure I received my package in a timely manner. Management take note!
June 2025
Greatest Fedex spot ever! The staff super nice and helpful!
