Ross Dress for Less offers a wide range of brands and the latest fashions for the whole family and home, all at 20% to 60% off department store prices. While the selection is generally good, some customers have reported poor quality, damaged goods, and high prices on certain items. The store's cleanliness and employee friendliness can be hit or miss, with some customers experiencing indifferent or even strange behavior from staff. Overall, the store provides great value, with customers appreciating the low prices, despite occasional challenges with the shopping experience.