Safelite AutoGlass provides auto glass repair and replacement services in the Memphis area, offering both in-shop and mobile options. Customers can leave keys on the dash for mobile service or drop off their cars at the location. The company is known for fast service and a nationwide lifetime warranty on windshield replacements. Many reviews highlight friendly and professional staff, with some customers praising the quick and efficient process, especially when appointments are scheduled smoothly. Additional services such as advanced safety system recalibration and advanced beam wiper blade installation are available, with technicians often installing these during repairs. However, experiences vary. Some customers report issues like scratched glass, incorrect installation, or delays due to unavailable windshields or staff mistakes. One technician was noted to have dropped a windshield, raising safety concerns. Customer service also received mixed reviews; while some staff are described as kind, courteous, and helpful—offering things like a break room for waiting or being accommodating—others experienced unprofessional behavior, such as rude comments or unhelpful attitudes. One reviewer expressed dissatisfaction with front desk staff, citing unprofessional conduct and poor treatment, although they appreciated the care taken with their vehicle and the efforts of other technicians. Overall, Safelite AutoGlass in Memphis is recognized for its quick service, professional technicians, and reliable warranty, but customers emphasize the importance of staff professionalism and quality control to ensure a consistently positive experience.
The technician was wonderful. He went out of his way to make sure I knew that the trim pieces were not included and went out of his way to find what I needed on Amazon and helped me order it. Even explained how to install them when they came in. He was very professional and knowledgeable. 10/10 absolutely recommend this... read full comment
December 2025
Awesome service and awesome employees! Was able to recalibrate the windshield and everything in my driveway!
December 2025
Justin was great! Extremely professional and polite. He communicated with me about his arrival, the service process and the care following the installation.
