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“The customer sales reps here are EXTREMELY helpful and very kind. I personally spoke with Quin. She was very nice and very friendly. She helped me with a lot of maneuvering through my phone and giving me all the specifics on what to do and how to do it. I will say, this is by far the best experience I’ve ever had at any store involving cell phones. Quin also told me how to backup my phone and all my data, in which I had no idea. Once again, very helpful saleswoman and very knowledgeable people.”
“Nicole and her were the absolute best!! I told her about my experience at the store on 3720 hacks and she made sure I didn’t have that experience at their location. She listened, gave me options and I’ll be back to see them on Tuesday. This will be my go to location from here on out!!”
“Same day fix (after part was ordered and delivered to store). Customer service was friendly. Only 4 stars because they didn't contact me on my alternate phone that the repair has been completed.”
“Been going here for years to upgrade my phone. They always have great customer service and prices. You can tell they really value their customers unlike other Cricket locations.”
“Kenny was very helpful and patient. He was able to problem solve efficiently. Many other customers came in the store while I was there and he skillfully multi-tasked and treated everyone respectfully.”
“I've experienced the best service in the hickory Hill area. Everyone there was experienced sales people. Very patient acknowledged people in this store. Upgraded my phone was the easiest thing I didn't pluse they have another of varieties in assorted cases and screen protectors. Ask for Nate and Eddie.”
“WOW!!! What an enjoyable visit today at the Hacks Cross location. A pleasant greeting when I walked in the door, to the exceptional and awesome customer service I received from T'Aira and Shaun. If you don't live close to this location, it would be well worth the drive. 5 stars all day long for both of these fine people. It's good to do business with people wo do good business. Don't miss your opportunity.”
“Very good customer service! They made everything so quick and easy! I definitely recommend Kirby's store for good service and laughs. They helped me a lot and made things easier for me!!”
“Store Manager, Danny and DT went above and beyond the call of duty to do a phone transfer which was complicated because my phone was on my niece’s Michigan account and one of several phones that were transferring from Verizon to AT&T. After my old phone was transferred to my new phone they even provided additional help connecting some of my apps. I had AT&T service for my cell phone in the past and always used this store and received great service. I just want the powers at be to know that this AT&T location in Cordova is lucky to have such great employees. So glad to be back with AT&T.”
“See Thomas at the Thomas Street location. He will really take care of you. I've been getting service here for years and years. They have always been the best and treat their customers like family!”
“I was very pleased with the service I received. I was helped from the time I walked into the store. The representative was very knowledgeable and friendly. He installed the screen protector and case for free. Recommend the best phone for my budget without any up sales. Great value for my money.”
“I went into the store on a day that the systems were down. The rep in-store was awesome. Although, no purchases could be made, she sold me on a new phone without using their systems. I go back into the location this morning and again I was greeted with the same enthusiasm by the rep on duty. I had the chance to not only get a new phone with accessories, I was able to share some knowledge with the rep who is the store manager and chat with the district manager. Great customer service and wonderful shopping experience! ❤️”
“Mr. Marcus was very helpful ☺️ he was so polite n he made sure that my daughter has everything she needed. Mr. Marcus was such a gentleman n I appreciate his time.”
“I'd been to 2 different stores and had issues with feeling like I was being over charged. I'm new here from New Mexico and he made me feel safe and went above and beyond to port my number and get me the best deal he could on my phone and accessories. The area isn't the best for parking. However the customer service and his good looks are unmatched! I was gonna sign up for auto pay however I'll take that drive each month ? j/k he's a sweet young man and every person that came in he built a rapport with. 10/10”
“Store itself is fine but being charged $20 for a late fee because somethings wrong w/auto pay & the fact that I’ve been a Loyal Customer for 23 plus years & have multiple lines with you. I really take issue with the fact that I have never gotten any discounts on new phones which are only available for new customers. I do understand why but you would think after an amount of time there would be some consideration for the more loyal, proven not to mention reliable Customer’s. Thanks for letting me vent however would be more grateful to get a new phone discount.”
9:30AM - 6:30PM
3199 S 3rd St, Memphis
Mobile Phone Accessories
“Diana was so very helpful she went above and beyond to help me with the issue that I came in with. She was so professional and helpful. I came in only needing help with one thing and she went above and beyond to make sure that I was getting all the perks from cricket that I could get. I highly recommend anyone to visit Diana. She is a sweetheart ? and I enjoyed my experience with her. Diana you get five stars from me. ?????You made this experience so fast and easy. Thank you?”
“I came in here with a problem i had on my phone Dulce was so great with me she was so kind this is the best customer service i have had in a cricket store she was so polite with me and fixed my phone right away i will be coming back to this store with any other problem i have !”
“My experience was beyond my expectations! I was able to get what I needed in a fast and efficient manner. The owner was very knowledgeable about the product and services.”
“Every time I go to boost Mobile the customer service is great I have been a customer for the past 5 years now and when I walk in I feel like family John is great he's going to make sure you leave satisfied and happy Maria she's very sweet also all around for customer service is great and they actually care about you and not just the money one of the best ones I've been to in Memphis..........”
“I am having a problem with my iphone13 pro after an update so I brought it to the cricket store on park ave and the guy that helped me was really thorough and helpful. He made sure I left with a working phone and he even charged the battery for me. I will never go anywhere else I recommend this location,service, and network to everyone.”
“I came in this morning and Tarik was extremely helpful he took his time with me and he did not give up until he figured out the problem he spent over 2 hours figuring out my problem and he did i am very happy that cricket has Tarik as an employee he was excellent thank you Tarik”
“They take care of you and color doesn't matter.....they always has great customer service everytime I come in...I always go there no matter where I'm at!!”
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“Precious was excellent. Very polite and sweet. Wonderful communication skills and very knowledgeable on giving information about the devices. Overall the Staff is awesome.”