Four Points by Sheraton Memphis East offers a comfortable and welcoming stay for guests. The hotel is known for its outstanding cleanliness, with the rooms, bathrooms, and common areas being well-maintained and spotless. The front desk staff, including Felicia, Lynnette, and Brandi, are praised for their professionalism, friendliness, and exceptional customer service. They go above and beyond to ensure guests have a stress-free check-in and a pleasant stay, even assisting with personal matters when needed. The hotel's location is convenient, situated near shopping and restaurants, although some guests have mentioned it can be challenging to access due to its position between two major roads. The rooms are generally described as comfortable, with some recently remodeled, though a few guests have noted older aspects. Amenities like the swimming pool and variety of breakfast options are appreciated by visitors. Overall, Four Points by Sheraton Memphis East provides a clean, friendly, and comfortable environment, with a staff that is dedicated to ensuring guests have an enjoyable experience. While the location may present some challenges, the hotel's commitment to customer service and quality makes it a recommended choice for those seeking a pleasant stay in the area.
Staff was very friendly. Location was easy! Our group stayed there for 3 nights. They even had an Elf on the Shelf hiding around and cookies at night.
October 2025
Hotel is in need of a reverbisment. Staff is helpful and very friendly. Location is not the best if you are not comfortable situated between two major busy roads. It is close to shopping and restaurants.
October 2025
I loved my visit and the staff was super friendly. The kitchen staff was so nice and attentive The only problem that I had was the plumbing. The sink and tub drainage was very slow, but the room was comfortable.
