Mobile Phone Accessories in Hermitage, TN

“Jason the tall salesman was such a big help. Had him hook us up with internet and new phone lines. Very patient and friendly and answered all of my questions. It’s rare you see above and beyond service these days. I recommend this location to all my friends! Jason if you can read this we thank you!!”

“Today was a great experience at Victor of Verizon. Richard, who is the manager and also the sales person that took care of me was amazing. My experience couldn’t have gone any better. Thank you Richard for yourself.”

“Great switch. Jessica ( Jess) at the Hermitage location was so patient and friendly helping me switch two phones from the expensive carriers (you know V ) There are lots of steps into switching. First I was referred by a long time Cricket customer so I had confidence that I was doing the right thing ( the best service for the best value). I am a Senior Citizen so just knowing the jargon and where to find the numbers is mind blowing. Jessica and her staff walked me through the process. The V has no customer support that you can call, apps? I hate those. Now I know that Jessica will help me whenever I need help . I have a business card with her name and phone. Better than the machines and online BS. I highly recommend ( especially for seniors) to drop by and ask for Jessica.”

“I was very impressed with Ms. Therese. She handled the store on her own the entire day. When I arrive that morning, there were easily 8 people waiting in line to be helped. I was 2nd in line, only to discover that my name wasn’t on the account I share with my husband, and because my phone’s issue was the SIM card, I couldn’t get onto the app to update the account with my name. Ms. Therese was apologetic and offered a few solutions but I chose to leave and come back later when I could access my account. That evening after work, I returned with my husband to get our account updated with my name. Not only did Ms. Therese recognize me, but she also remembered the specific issue going on with my phone. She helped get my name onto our account and replaced my SIM card, all while also helping another woman with 2 phones and a watch. Every time I went to the store, there were people in line, so I can assume that she was busy all day. She still provided exemplary customer service, despite being short handed. Because of her, this will be my go-to location for any needs I have with Verizon.”

“DeAndre signed me up with boost. I switched from verizon after 27 years with them .They gave us trouble with porting my number.. He took charge and got the problem solved. I think he told the verison rep what to do. He did a great job. He needs a raise. He's a keeper!!”