Belk in Franklin, TN is a large department store offering a wide variety of products for men and women, including clothes, shoes, beauty items, fragrances, home décor, and kitchen appliances. Customers can find many styles from popular designer brands like Calvin Klein, Vince Camuto, Ralph Lauren, and Coach. The store often has sales and deals on items such as purses, jeans, and more, making shopping easier and more affordable. Shoppers have enjoyed their visits, with some mentioning friendly and helpful staff, especially in the fragrance department where an associate named AJ provided excellent service and helped find the perfect wedding scent. Others appreciated the variety and good prices, noting that every item was clearly tagged. However, some reviews pointed out issues with customer service, such as slow checkouts and a lack of assistance in clothing and bedding areas, especially when the store was busy. A staff member was praised for her helpfulness while putting out merchandise, highlighting that friendly service can still be found. Overall, Belk offers a convenient shopping experience with a large selection of merchandise, good sales, and helpful staff, making it a popular destination for many shoppers.
The service was terrible. I was able to locate the item I came for.
August 2025
The most amazing customer service I have had in ages. Above and beyond. Yes there are not people at every corner to wait on you get over it. Items at onethird the price of Dillards
July 2025
The sales associate in women's intimates could have been faster. The line grew and I expected another associate to ask customers to check out at another counter. We walked downstairs to another area to check out. I would have appreciated better customer service.
