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“Bryan Bock and the staff were able to my axle replaced at a faster than expected time. I've been doing business with them for years and continue to be impressed!”
7:30AM - 5:30PM
244 Seaboard Ln, Franklin
Auto Parts
“The staff was very helpful, making a difficult situation easier. One of the staff - I didn't catch his name, sorry! - helped me empty my totaled car and was very helpful with information on handling the insurance claim.”
“Joseph Wells who evaluated my car was courteous, knowledgeable, and professional. Above all else, he displayed incredible integrity in the assignment and recommendation for my cars repair. It would have been easy for him to tell me your car needs to be painted. Instead, he evaluated the situation, made the repair and I was on my way home. It’s rare to meet someone who displays such integrity as it relates to generating sales for his company. But he did and I have a feeling it’s just how AW Collision operates. If I ever need a collision repair in the future, I would definitely return to this business. And, I have no reservations in recommending themSincerely,Mark P”
“Excellent vehicle knowledge, no-pressure service and recognition of the value of loyal return customers!
Love my new Franklin Dealership Lincoln Nautilus!??”
“There services was greatly appreciated I don't know the young man's name but he was a blessing that I need from what I was going through with doing my own brakes for the first time an I hope not my last. I think he is the youngest that works there, he said to me he is 17years old all the best to that young man”
7:30AM - 5:30PM
1543 Columbia Ave, Franklin
Auto Parts
“If you find yourself needing repairs done to your vehicle, this is the place to go. Ask for Rodney! He’s extremely thorough and transparent. This is definitely the best experience I’ve ever had. They also cleaned my car so well before they gave it back to me that it looked like a brand new car again!”
“Very friendly, knowledgeable, and quality products. Called on Monday to have a Line-X spray in bed liner applied. Was in and out on Tuesday afternoon!
Will be back for future accessories!!”
“The process of buying a car is never perfect, but Scott has gone above and beyond to ensure everything has been made right. Good to know that some honest folks still keep their word.”
“They ordered a part, not usually stocked, for a 33 year old car and got in on the same day. On a Sunday. That was impressive. Some of the prices run a little more than other shops, but perhaps that's for the service. It works.”
7:30AM - 4:30PM
102 Century Ct, Franklin
Auto Parts
“Been coming here for years mainly to take care of multiple body damage events too small to claim with insurance but still important enough to get done out of pocket. They do excellent work for a reasonable price, and are good and honest people. Highly recommend.”
“This review is specifically for Tony! He is an ANGEL. My little sister and I brought in her car that had run into a pole five minutes before the shop was set to close. We were thinking that we'd just leave the car there overnight and have it looked at in the morning. But no...Tony came out, regardless of the fact that it was now past closing time, and personally problem solved until we figured out a solution for her to be able to take the car home that night. He then proceeded to do some car wizardry magic and got it in good enough shape to last her so much longer without needing to spend a ton of money on a repair. It is so clear that Tony and Brown's Body Shop truly care about the customer and are not at all in it just for a profit. I was amazed at his level of care and thoughtfulness in providing her with a "make the best of it" solution, rather than pushing a really expensive repair. Tony is a fantastic person! Give him all the raises. Thank you Tony for saving the day! :)”
“Went in to have a battery tested after a high sales scare tactic oil change venue tried to tell me I needed a new battery- Advanced Auto Parts tested my battery for free and shows me that my battery still had life to it and did not need immediate replacement. I appreciate she took the time to provide excellent service and care even when there was no purchase needed. Will return when I do need a battery without hesitation.”
“Phillip and another employee went over and above in helping me find the hood support strut for my 2000 Rolls-Royce when the computer couldn’t tell them what part number was compatible with my car. Thanks for your help, guys.”
“Joseph Watson helped my daughter and I trade in her Subaru Forester for a 2025 Hyundai Tucson. I originally was leaning towards another Forester, and my daughter was equally happy with either option. But the customer service and assistance we received from Joseph were absolutely phenomenal!!! He was so kind and helpful and worked with us so much to get a great value in our trade-in, and helped us with great suggestions for the financing. We are both thrilled with the vehicle but even more so with the wonderful service and customer treatment we received. Joseph Watson deserves a raise, he was truly the best!!!!!”
7AM - 6PM
1541 Columbia Ave, Franklin
Auto Parts
“Just wanted to say how thankful I am for the great service and professionalism of the Napa team in Franklin Tennessee. I had a company truck down in the area for a battery and they responded within 30 mins with replacement batteries. Napa saved the day! Thank you!”
“Goated company. I worked with Tate, he is the most efficient and structured human being I've ever worked with. He was honest, articulated himself perfectly, I would recommend him to anyone.”
8:30AM - 5PM
1125 Harpeth Industrial Ct E, Franklin
Auto Parts
“The only bad thing was having to wait 6 weeks to get it fixed. It was worth the wait! This place had the best reviews and I can see why. My car looks like new. Glad I chose Crestwell's.Services: Steering & suspension repair”
“Bryce was a tremendous help to me, and he was very patient. This was the first problem I have had in the 5.5 years I have owned my Kia Optima. It looks brand new!”
“Amazing service, all the staff was very professional as great people to talk to. Would definitely recommend bringing your vehicle in for quick and reliable workService: Auto engine diagnostic”
7AM - 6PM
1450 Murfreesboro Rd, Franklin
Auto Parts
“While we did not purchase our Outback here, we come here for service. Our Service Advisor, Sean, is always very friendly, professional and knowledgeable. I highly recommend this service department and especially Sean.”
8AM - 5PM
340 Mallory Station Rd, Franklin
Auto Parts
“Wonderful experience. Brought in my car to assess some damage, and Jay helped me. He was punctual, helpful, transparent and kind. Same goes for the technician that worked on my car. I have not had any problems since, and will definitely give them a call if I ever need a body shop.”
7:00 AM - 5:00 PM
1029 Columbia Ave, Franklin
Auto Parts
“They were really helpful and gave me the information I needed about my car, and even told me where to get the piece I needed. The only negative take away from this experience was when I went to checkout the older gentleman was very rude and could have been a bit more polite. That's the only reason I didn't give 5 stars. Great Work Overall at a Reasonable Price!!”
7:30AM - 5:30PM
1124 Murfreesboro Rd, Franklin
Auto Parts
“This collision shop treated me as a friend. My car was damaged by a particular carwash. Though the carwash committed to fixing my car on their dime, I was having a little trouble getting things set up through the carwash to get the ball rolling to fix my car. Roger Gunther, the manager, of Cool Springs Collision stepped in and helped me with the footwork to get things moving. Roger went above and beyond to make sure to get my car fixed. When I finally got a date set for the repairs, Roger even paid for my rental car up front while we waited for an answer from the carwash to pay for it. Well, we finally got it all done with Cool Springs help. Donna, the receptionist, is an absolute sweetheart who, with her care and concern, also helped in making my very frustrating experience run as smoothly as possible. I love these guys for the care and concern they showed me. They also did an excellent job on my car.
Thank you so much!
Leslie Martin Powell
Satisfied Customer”
“Has a 2 year old warranty issue. No hassle from them. They will take care of it next week. Good to see that a warranty is still a warranty. Let you know how they do.”
7AM - 6PM
7104 S Springs Dr, Franklin
Auto Parts
“In March 2023 I posted this review on google: John the service manager is fantastic. I had a lot of issues coming in especially due to past services at a separate dealership. He is honest and caring and absolutely goes above and beyond to take care of his clients. My father and I cannot express our gratitude enough for his professionalism and knowledge. Update: I traded my car in for a brand new cx-5. To say this experience has been nothing but amazing. This dealership did not cause the problems I had at Murfreesboro, yet their GM, Service Manager, Finance Team, and Sales Managers were able to rectify everything. They turned my distrust for the company into a lasting trusting relationship. I personally will not shop for another car anywhere else. Every single employee here should be praised for their professionalism, class, and their ability to have open communication about the purchase and leasing process. I would recommend coming here if you are looking for a Mazda.”
8AM - 5PM
3975 Carothers Pkwy, Franklin
Auto Parts
“Can’t say enough good things about my experience. I needed small area painted from a two year ago repair. Not only was there no pushback, they made me feel I was the most important customer ever. I was leaving town next week for a month, so it was schedule now or in a month. They got me in the next day! The staff was awesome and knew me by name. When I picked it up after three days, they had it plugged into a sensor checking to make sure no codes were showing, even though they were only painting a fender ding. Great experience!”
“The mechanics were very attentive and seemed very knowledgeable.The main problem was not having more mechanics available, because I was there for over 3 hours before my car oil was changed!”
“Jordan Kelley was a pleasure to work with! He took time out of his Saturday evening to text us and alert us that they had a Hybrid Maverick in stock. (No small feat during playoff football in the south!) He even kept us updated when ~8 inches of snow derailed our original plans. The test drive and buying process were exactly what you wanted - efficient and easy. 10/10 great experience!”
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“Harrison forbes was my salesman and let me tell you... He delivered exactly what I want and got me approved for 0 down. I came in having car issues and am leaving a happy customer”