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“After not getting help for almost 3 hours in Millington called customer service who ordered us a phone right there to pick up in Cordova. We rushed over 1 hour till closing where Nick, Alan and Candice were AMAZING helping us even helping with transferring although closing. Thank you for everything. What am amazing team.”
“Darnell was and has always been extremely helpful in helping me with any of my phone needs. He helped me set up my new Pixel 7 Pro free of charge. He will always give 5 star service so please see Darnell for your phone needs.”
“Specialist RJ is amazing!!!!! So kind, polite and knowledgeable. He was so helpful and made my experience wonderful. I'd give more than 5 stars if I could. Keep up the great work.”
“DeAreia Sears asked all the right questions to assist me in finding the right mobile phone & data plan for my family and I. Dede's energy was top-notch!! She was so thorough about TMobile's products and service details I sent all my coworkers to see her to learn about new plans. Go see her she doesn't just sell you she will educate you.”
“So came in to the store really friendly employees very helpful. Little under staffed for the day had to wait a short while they were assisting other people . But i was in an out in less than 30 minutes have no complaints.”
“I can't believe how helpful Terrance at this store has been. He had a wonderful attitude every time we worked with him to the point that we will only work with this store when possible. I wish we could clone Terrance actually and have him work in every customer service position I know of. Thanks, Terrance!”
“This is the primary T-Mobile location that I use number one. It's in my neighborhood. Is where I purchased my new phones and deal with anything from payments? The questions to upgrades to everything conveniently located within 2 block radius of my home. So therefore that's why I use it pretty good folks in there. They're bilingual so they can deal with all peoples.And you know just your typical t mobile franchise store”
“Phenomenal service all around!! I visited this store back in January 2023 and was helped by Cheston. He's a very nice guy and he answered all of my questions. I was curious about upgrading my current iPhone and he handled it like a pro.I then returned in early March 2023 and was helped by Carlos. Cheston was not there that day but no matter. Carlos helped me with all of my iPhone needs and answered even more questions. He also installed a new tempered glass screen protector and it was done within a few minutes. I highly recommend the GO-TO screen protectors as they are super easy to install. Carlos went above and beyond and I was highly satisfied.I really am very surprised at all the negative reviews. Here's the thing. You have to go in to a cell phone store prepared and ready to ask questions for whatever problems you are having. You cannot go in there and not know what you are there for. When I was there the last two times, other people were very impatient because it's like they really don't know what they are doing there to begin with. You have to be prepared. I went in to get a new iPhone 14 Pro Max, with a tempered glass screen protector and mobile phone insurance. I waited my turn, patiently, and when it was time, I asked questions about anything that was necessary.When you are prepared to do business, then you won't be there very long. Thank you for the help and support, T-Mobile. I will be back. Take care.”
“Excellent customer service today. Would have been a 5 but Xfinity shut midtown store about a mile from my house. 9+ mile drive to Farmington in Saturday traffic ended in hunting for a parking spot. Fortunately terrific service made my drive home less aggravating.”
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“De’Aunta was very knowledgeable and patient with me! I had to create my own T-Mobile account and I bought a new phone. De’Aunta was awesome and was multitasking with ease!”