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“Staff member David was extremely helpful and polite during my visit today. His attitude and helpful nature were truly a blessing. I wish customer service was this good always. Thank you David!”
“A few days ago I stopped by and spoke with Brian Sims about my vehicle. I told him that my brakes were sticking and he said it was a front brake hose collapsing. Ordered both hoses and went to Jim Karas Nissan for service. Told them the same thing and they said it’s the brake master cylinder. Charged me $621 and the problem was still there. They (Jim Karas) said brake hoses don’t collapse. My buddy referred me to Eagles Auto Repair and they installed both front hoses and problem fixed. If you have questions or concerns about your auto, reach out to Brian at O’Reilly’s. Top service, nothing but the best. Seems that type of service is missing today, especially at Jim Karas Nissan on Covington Pike?.”
“I was in town visiting some friends and my battery had died. I got a jump and made it to O'Reilly. Sky helped me get my battery out and find an excellent replacement. Thanks, Sky!”
“We visited the Arlington location because our AC was blowing warm air. Butch and the rest of the staff at this location were extremely helpful, and they even went as far as allowing us to keep our cat carrier (and cats) behind their desk while they worked on the car. We appreciate everyone’s help and kindness!”
“They so very kindly helped me understand the battery in my key fob wasn't dead when I changed it. I just didn't have it in all the way. My Dad swears by this place and I see why.”
“I broke down on my way to Chicago, Ron behind the counter was able to help me find my part and with repairs, he was funny smart and an all around great guy, It is because of people like him that make me only shop with O'Reillys.”
“Holly Wilson has provided me excellent customer service she has gone above and beyond from the bottom of my heart thank you so much for being you. People like you are rare and few in this world. O’Reilly you have gained a permanent customer.”
“If you're looking for a wide variety of auto parts O'reilly is the place for you. Brought a battery a few years ago and it still works fine. Give discounts on windshield wiper blades. Great store”
“* Awesome shopping experience.
* Very knowledgeable and friendly staff
* Very willing to assist with customers' needs, concerns, & questions.”
“Big Big thank you to Corey, at O' Reilly Auto Pats on Winchester and Hickory Hill. He went above and beyond to help me with my head light. You are so awesome. Everyone please ask for Corey when you visit the location. You want be sorry. The best customer service I have seen in a long time, from Corey and everyone working that day on 5/19/2024. I was there between 10a-12p. If I could give you more stars, I would. Great job guys. Keep it up. This is my location for life.”
“The workers was very pleasant. Great customer service skills. I enjoy shopping at O'Reilly Auto Parts. If I need any other parts I will be sure to go back. Thanks in advance”
Battery Stores
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“Went here after the headlight on my jeep went out this past weekend. I had went to the autozone on Whitten first and the guy tried to scam me and sell me a light for $140 and they weren’t helpful at all. So I went to this location that is close to my mom’s house and she said the employees here were way nicer and she was right. Everyone greeted us when we walked in. The guy that helped us was very professional, he got me exactly what I needed for about $30. I don’t know a ton about cars but if I ever need anything car related I will be returning to this location!”