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March 2024 by EJ
Surprising to me seeing reviews as low as they are.. most likely from the fact they have literally thousands of tenants..and they are the best u can try for the money in many situations today.Been with soard literally 7 years. As long as u pay rent on time these ppl are fine dude... like they don't bother you..
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February 2024 by Travis C.
lmfao!!! ahhh ha ha ha! just read the last review about the lady in the office being the rudest person ever on this planet, lmfao because I just called up there earlier and was like" woah lady!! you need some midol or some shit" damn like for no reason at all just super bitch. weird experience. at the same time, a friend of mine just got a place through these people and got a great deal. so I'm still gonna check them out. #thatladyonthephonetho!!
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February 2024 by Tammy Jordan
I would just like to say that my experience with the management at soard properties is disgraceful. They're bullies to say the least. They bully the elderly and the poor. The rent is cheap but people are living in unlivable conditions for fear of reporting because they're threatened with eviction. The woman yells at you through the entire conversation when reporting... Its ashame! Karma is gonna get them all... I only selected 1 star to leave a review.
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November 2023 by Elijah Stout
I would give them negative stars if I could! They are thieves. They evicted me for having a cat which the lease clearly says it’s a non evicted able cause. They kept my deposit and charged me 511 dollars on top of it for not completing their insane cleaning list and sending me to collections if I don’t pay. They are scumbags that will steal from you. Do NOT rent from here. No matter how cheap the rent is. The two women at the front desk are cruel and do not care to throw you on the streets.
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November 2023 by BCam
After all the negative reviews I’ve seen over the years I was wary, however I lived in a Soard apartment for 3 years and had a great experience. Some of the units are worn but maintenance almost always came within a day, definitely within two days, and fixed my issues then and there. The front desk folks were professional and willing to help with any issues I had, and I got most of my deposit back after moving out. If you’re in need of affordable housing I would recommend them.
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October 2023 by Gabe Gray
Master gas lighters. Will be incredibly rude, treat you like garbage after they’ve got you hooked with a lease. The bad reviews you read on here are all true, don’t let the good ones fool you. Their rent is so cheap because they charge literally everyone that moves out thousands, you just won’t know it until a year or two later when you see “rent debt automated collections” on your credit report and are unable to rent anywhere until it’s paid. You can not reason with the staff, they are belligerent, foul, awful people. Do not rent here, you will regret it for years!
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October 2023 by Evelyn Namugwanya
This is my first time ⌚ to give a review!!Dear young lady behind the desk,I wanted to share some feedback with you. It seems that some of the reviews about your interactions have not been very positive. This is similar to the way you treated us today.To begin, there was a discrepancy in the information provided. On our previous visit on October/ 3rd 2023, we were informed by "you" lady behind the front desk that there were no available $450 apartments.However, in the same minute, an older lady offered us keys to one of these apartments that had initially been declared by you as unavailable. This naturally raised doubts about the reliability of the information.The main reason I requested to speak with your colleague was because she had initially told us that the apartment was available, and we had come prepared to pay the deposit. To our surprise, we found "you" instead and told us that the house which we had discussed with your colleague on October/3rd/ 2023 was nolonger available and will be available in 2 weeks.The variation in the information provided is why we asked to talk to colleague.And you immediately got so offended:/....And accused me of calling you rude, which I did not say. Then you started yelling at us to leave.This is what you said to us!You, the lady at the front desk, told us, "we dont need you! Leave immediately! I won't provide you with a house!"When we asked if we could wait and speak to your colleague since we had the deposit ready, you responded with, "No, leave, right now! I cannot be in the same space with you!!"Lady at the front desk, have you ever reflected on your words? Do you consider them professional or compassionate?On the other hand ?;Is it bad to prefer to speak to someone else?Can I tell you something, If you think you were rude to us then you are rude otherwise you are not :).You can do better on your next client :)!I believe that no one intends to cause harm, and it's possible that there might be room for improvement in the way you handle situations. I hope that you can treat others with kindness and empathy in the future. May the Almighty grant you inner peace and healing for any undisclosed struggles you may be facing..Thanks for reading my review:)!
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October 2023 by Haleigh Pope
This was the worst experience I’ve ever had at any business in my entire life. I went into the office to inquire about what listings they had available for a friend of mine that lives out of town and didn’t have time to stop by herself. As soon as I told them I was inquiring for someone else they immediately turned me away very rudely I might add. I asked if I could have listing information for my self personally because we too have been thinking of renting as well. At this point they decided they didn’t want to do business with me and didn’t hesitate to state that to me. They told me since we were inquiring about pets that they didn’t have anything available. All three women behind the desk had the worst attitudes and were incredibly unprofessional. Before I even had a chance to speak with them I noticed a similar interaction with the person that was in line before me. I am shocked that this office is still operating with the way it is being ran, and will gladly tell anyone thinking of renting from them to immediately run in the opposite direction. Zero stars.
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September 2023 by Nic Dailey
I wish I could give no stars. Was a tennant for over 4 years and always treated with disrespectful office workers who were rude and often didn't follow up on work orders with concerns about leaking and mold. They also all the sudden after over 4 years decided to say we never paid a pet deposit which we absolutely did but couldn't prove. Scum company don't rent from them if you can avoid it.Edit because I can't believe I forgot to say the apartment i was in was in a group with 4 other complexes so well over 100 units maybe pushing 200 and only 4 dumpsters!!! This is absurd they overflow 2 times a week every week and garbage is always all around them and they refuse to add more or put them in a safer spot because they are on a hill and the one on the outside definitely looks lit it could tip over. Its crazy they don't have any regulation on this and don't have to provide more dumpsters! They don't have to so they won't and absolutely don't care.
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September 2023 by George Stacey
Sword treated me incredibly well, they were very understanding to me and they have been very patient and kind with many people. They deserve a LOT more credit...The things I want to share, but won't because it might put them out by people wanting to take advantage of good people, it is fair to say many years would have been near impossible without them...I personally Love Sword, the people. Always, grateful to them."Tacky"? They are exceptional and very interesting, yes, attractive people ?
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August 2023 by DJ ..
Do not recommend for anyone who wants decent apartment maintenance and office persons for your service. Me and my girlfriend have had problems with the air conditioning on several occasions after living in these apartments. They do not come to your distress unless it's a fire or flood (which should be handled by fire department or city water and plumbing services). But do not for any reason call after 2pm because they will not come until the next day even if it's Friday at 2pm exact time, because you will be waiting until Monday at an inconvenient time that they see fit. I've lived in low income housing before but this is ridiculous. Will be buying or renting a house asap good luck to any future resident who wants to live at the workers convenience and not your own. On another occasion our oven wouldn't turn off and would have me wondering if my apartment and belongings would be on the news for burning down... they didn't come out until several days to look at it. So if you like your stuff don't want it set on fire, like to sit comfortably in your house without sweating, and like decent people to deal with when having a problem with you apartment? Choose somewhere else the money is worth it! They do not care about you one bit
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August 2023 by Alejandra Portillo
Horrible customer service, I came almost a month ago asking for apartments for some members of my family as an English interpreter, and was told to come back a month later to see possible apartment options for them. After coming back they told us that they could "NOT ALLOW" them to sign the papers because they couldn't speak English. And that even if I was there for them to translate word for word making sure that they understood everything it still wasn't "ENOUGH" that they needed to speak English fluently in case of an "emergency". That they wouldn't be able to contact the company if an emergency happened.This is the most "ABSURD" thing I have ever heard coming from a company. Language has NEVER been an issue in other rental companies that I have seen. The ladies from the front office were RUDE and DISCRIMINATORY towards my family. I definitely DO NOT recommend, these people do not care about their clients wellbeing at all, if they do not care about their possible customers.
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August 2023 by Heather Hoke
Called to ask if they take EH vouchers and an extremely rude lady said, "No! We don't take *those*!" It's fine to not take them, but to be so snotty about it when a lot of your properties look straight up like the projects, is just ridiculous. I've seen properties that DO take the vouchers looking better and more maintained than alot of SOARD properties. Ill be the furst to tell you that you can have everything one minute and it be fine the next. Just remember that the next time you feel like you're better than someone else and look down your nose at public housing and those needing that temporary assistance to pick themselves back up.
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July 2023 by Dahjoyyy ••
Do not rent from them! I used to be a student athlete at tech. They took my entire deposit over issues that were already wrong with the apartment. They also not that professional, please don’t rent from them! You will literally regret it. The prices might look good but the service is not the best!
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July 2023 by Haylee F.
All of the ratings were right, the woman at the front desk was very rude to us and did not seem every accepting of pronouns, when telling her we had a service dog she said it didn't matter what she did she was still a dog. We tried to ignore the reviews in hopes they were wrong but they were right, she seemed like she didn't even want to give us the time of day and made a snide remark about how all the other students had already gotten housing for the semester. They might be cheap but they don't seem like nice people, we'll be taking our business elsewhere.