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9AM - 8PM
4414 TN-58, Chattanooga
Mobile Phones
“Bradley went over and above helping me set up my new phone. He was knowledgeable and professional. Thank you Bradley you are the kind of employee most companies strive to have.”
“I’ve been a very loyal customer for I know over 6 years or more . I really never thought to take my business elsewhere until yesterday went in around 1:30 for an audio issue I could only use my phone on speaker phone and it was also very low. The young lady quoted me $95 ok cool then suggested because my screen was scratched up not cracked that if it needed to be repaired it would be an additional $110 so that would be $205 before tax .. she then advised she would give me a call with a update on repairs. She called back around 4 advising that they were still working on the repair they were pretty busy. I could not afford to be without a phone over night because of my partime job I let her know if it’s going to have to be an over night deal I would go head and refuse service and pay whatever and deal with this on a better day . She reassured me oh it wouldn’t be I will call you back before 6 . At 6:05 I called and was told at this time We are closed and yes your phone is ready but we had the number wrong on file once I verified the correct realized it had been put in the computer wrong by the rep and here I am waiting until the next business day a whole 24 hours later over a mistake that cost my business far more than what I spent on repairing the phone , just to be told sorry for inconvenience here’s a screen protector. I will never refer anyone to this place I had never had a bad experience until it cost me to lose 1,500 in sales. Over an issue I had before that took 1 hour . I mentioned several times if this is going to take longer I can wait so I could prepare differently and yet blew off as if my business didn’t matter.. UPDATE the next day I spoke with the owner who was more than willing to correct any issues I had thanks again Gary”
“Collin was so nice! He made it so easy. I went in newly divorced and struggling to find my footing and he took the time even staying after closing to make sure I was set. Definitely a superstar! So patient and superior service!”
“Ryan Mabry and his team were amazing and we could not have found more customer but you and friendly employees in this entire city! So grateful for their compassionate support. I saw them trying to serve so many customers!”
“Best value repair shop. Incredibly timely and quality service, they will mqke sure you get the best value for your money. I have had an old extremely damaged phone repaired twice here, both times it was done within a day or two even with them needing to order parts. Another business was going to charge me over 10x what i paid here and they wanted me to wait at least a week for the part to come in.”
“Erik is the man, if you go here ask for Erik the man and he'll get you set up in a giffy. He's a big rizzler and awesome sauce. Give this man a raise!!!”
“This shop is excellent! I have been multiple times and they always impress me with there quick turn around time. The guy who fixes phone really knows his stuff and will be honest with you. They also have a good selection of gently used phones for a good price. I won’t be taking my phone anywhere else to be worked on.”
“Nick could not have been more helpful! He helped me review our bill and find many ways to save every month and also helped me upgrade my phone without any trouble. He was kind, patient, and went above and beyond to ensure we benefitted from the promotions at&t offers. He was outstanding!”
“I had a great experience at this location today. I have been experiencing problems with my boost Mobile phone since Sunday and have called their customer service line every day to no avail. I went into the store today, the young man that was there today was able to help me, every time I made a phone call my phone would go to the boost Mobile line if your boost Mobile customer press 1 if your whatever customer press and other number. The young man that was there actually helped me to where I was actually able to call someone, but an hour after I left the store my phone reverted right back to the if you're a boost Mobile customer press 1, if you are whatever customer press another number. I have no idea what they have done to mess up my phone line ,but they have and they have not been able to correct it to which I have not been able to call anyone and no one can call me, but I can text and get online but if I'm stranded anywhere I can't call anyone for help, except boost customer service. Needless to say I am very exhausted and frustrated with their customer service and technical support to which they have not been able to fix the issue that they have caused. So now I'm paying for a phone line that I can't use and I doubt very much they're going to give me a credit for. I've replaced the phone and I have gotten a new SIM card and still can't make a phone call and no one can call me. I'm done all of the troubleshooting, there's no call forwarding ,no call blocking, there's no Wi-Fi calling turned on. I'm seriously tired of them telling me that there is a problem in the area ,because my son has a boost Mobile phone that is on a different account ,in the same house and there's no problem with his phone. So the store gets a high rating but boost Mobile itself, I would give a -10, because I have called you every day since Sunday and you have not been able to resolve the issue that is obviously on your end.”
9AM - 8PM
5250-D Brainerd Rd, Chattanooga
Mobile Phones
“So happy with Tracy and her boss David. Dashia helped too! It’s been a long time since I’ve walked into a business and see all the employees work together. It makes you want to come back. I’m definitely letting my friends know! Thank you!!I’m so great full for the service we got! Thank you!!”
“I had a great experience at this location today. I have been experiencing problems with my boost Mobile phone since Sunday and have called their customer service line every day to no avail. I went into the store today, the young man that was there today was able to help me, every time I made a phone call my phone would go to the boost Mobile line if your boost Mobile customer press 1 if your whatever customer press and other number. The young man that was there actually helped me to where I was actually able to call someone, but an hour after I left the store my phone reverted right back to the if you're a boost Mobile customer press 1, if you are whatever customer press another number. I have no idea what they have done to mess up my phone line ,but they have and they have not been able to correct it to which I have not been able to call anyone and no one can call me, but I can text and get online but if I'm stranded anywhere I can't call anyone for help, except boost customer service. Needless to say I am very exhausted and frustrated with their customer service and technical support to which they have not been able to fix the issue that they have caused. So now I'm paying for a phone line that I can't use and I doubt very much they're going to give me a credit for. I've replaced the phone and I have gotten a new SIM card and still can't make a phone call and no one can call me. I'm done all of the troubleshooting, there's no call forwarding ,no call blocking, there's no Wi-Fi calling turned on. I'm seriously tired of them telling me that there is a problem in the area ,because my son has a boost Mobile phone that is on a different account ,in the same house and there's no problem with his phone. So the store gets a high rating but boost Mobile itself, I would give a -10, because I have called you every day since Sunday and you have not been able to resolve the issue that is obviously on your end.”
“These people were soooo helpful and solved my connectivity problem of cellular service to my watch. I switched from Verizon to t mobile at the battlefield location and they did nothing correctly and were not helpful on repeat visits to correct the problem. Don’t go there they tell u to go home and call 611 (tech dept) for assistance”
8AM - 9:30PM
5312 Ringgold Rd, Chattanooga
Mobile Phones
“(Translated by Google) Excellent place to buy Mexican products, thank you for your kind attention(Original)Excelente lugar para comprar productos mexicanos, gracias por su amable atención”
“Tmobile Signal Mountain Store- Manager Frank Flores suggested a tablet for my granddaughter, a galaxy 6 watch for me, and some useful trackers that have come in handy- outstanding staff and extremely knowledgeable about the products they sell and promote and stand behind
Thank you Tmobile”
“Good Evening o whom this may concern. My name is Cheralene Patterson and am texting I to talk about the awesome job Mr Q that works at your main street store. He is a one in a MILLION. Store manager he's very nice and very helpful about thi ngs concerning the phone,I pray you all find more people like him in your other dtores.may you all have a Bless ????and awesome day.”
“Always has friendly staff that knows what's up.
Little light on PC peripherals but that's hardly their fault. Still an amazing store and my favorite place to chill in the mall.
Make sure you check the clearance bin”
“Josh was amazing. He helped me out with transferring my old phone to my new one. He was extremely patient, kind and more than helpful. best customer experience I've ever had.an all around awesome guy.”
“This location had a very good cellphone case, after Walmart, Boost, and Verizon did not carry one for my model. The price was also surprising low. It made my day! Glad to find one locally, instead of buying online.”
“They are super informative know their stuff. Don't have to call someone or ask they just know this is by Walmart of Cummings Highway the best customer service by far”
“This place is great! VERY helpful staff. Alphonso is the best! Diligent, helpful, great follow up, friendly, concerned about his customers. I’ve worked with 3 staff members and each has been top shelf. Will continue to shop here and highly recommend him and them to you without reservation…”
9AM - 8PM
6219 Lee Hwy Ste 1, Chattanooga
Mobile Phones
“Went here to get help with my Son's new Phone. They helped him set it up and showed him how to use it,since he wasn't familiar with an I-phone. The young man was very helpful and polite.”
“First off the fact that I can’t give this “young Extraordinary customer service top-flight MetroPCS employee “ a TEN STAR REVIEW- that’s the second thing wrong here AND THE FIRST IS THAT Cristina is NOT THE REGIONAL MANAGER AND OR THE CUSTOMER TRAINING PERSONNEL!! She was EXTREMELY HELPFUL AND ABOVE AND BEYOND WITH THE HELP SHE GAVE MY WIFE !!! I don’t think I’ve had a better experience in retail history.! I was coming in to drop the service and switch to Verizon- but ONLY BECAUSE OF HER AND THIS VISIT - Metro has me FOR LIFE !!!!!”
“The customer service that I received today was the best experience I've ever had with any sales reps in our city!! My phone was messed up for 3days. It would not power on, walking in to the store Carlos, Mustafa, and Keosha were all so professional, friendly and patient. I was told by two other stores that it was no help for the phone and I would need to just upgrade. WELLLLL special thanks to Carlos, he diagnosed the problem and fixed my phone!! I never do reviews, but they deserve 10 stars!!!! You guys are awesome!!”
“I got a really good deal on a Google pixel 6 phone. I needed a new phone and they hooked me rite up. It is amazing how much better a good phone works compared to a cheap one that come from Walmart. I totally recommend metro by T-Mobile.”
“Jabari, Cody, and Mr David the store manager all 3 of the men’s was so nice. They answered all my questions and I want to give them a biggest customer Service STAR! they are awesome. I’ve never been a store with so much swag especially from a Manage. I’m telling my friends to go there!!”
“I didn't buy a phone or anything from them, I was having issues with a T-Mobile phone I had switched to their network. The ladies inside were very nice and happily tried two or three things before solving my issue then kindly explained to me what it was they did in case I had the issue again in the future. After countless phone calls with customer service and multiple visits to Walmart where I got the sim card, these wonderful ladies had me fixed n on my way in under 10 mins”
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“We have taken several devices to Oops and got incredible service at fair prices. My favorite part of the Oops experience is their clarity. If I bring in junk I hear the truth. My second favorite part is their engaging friendliness, so rare in today's businesses. Which brings me to my third favorite part of going to Oops, which is they give realistic time lines. If it's a week it's a week. If they can do it overnight, they will tell you. Oops is five stars all day every day.”