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July 2024 by Nancy Kinsler
Very nice friendly and helpful salesmen
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July 2024 by Steve Harding
Staff is great. No pushing. Did us great. If you're looking for a car or truck, give them a try. Ask for Scott Burnett.
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May 2024 by Chunky Nothing
Great people. I delivered pizza to them. Awesome tip.
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March 2024 by Randy Farr
Car repair is expensive but good
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March 2024 by Charles Dixon
Had a great experience with Benjamin at Twin City Hyundai.
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March 2024 by Kristina Luckey
This place is absolutely horrible. Strongly recommend not going here to everyone. I recently went there and have great credit. They told me my credit was bad and when I pulled the three credit bureaus up on my phone they said they weren't accurate. That's what everyone goes by. Then they told me that because of my credit I couldn't buy a car for $15,000 but I could get a different one for $22,000 marked down from $28,000. They told me that a 72 month loan for 12% would come to $38,000. ALMOST DOUBLE!!!! We pulled out the calculator and they were trying to charge us the $28,000 at 12% but lying and saying they were only charging $22,000. All of this while at the very beginning they told me my credit was bad and they couldn't approve me for the $15,000. They are truly horrible people there that smile to your face and steal from you. A modern day thief.
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February 2024 by Ricky Carnes
It was time for car to be serviced. They are always friendly. Service and waiting areas are always bright and clean.
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February 2024 by Tabitha Babb
Mike Jones was simply amazing!!!
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December 2023 by Wolfgang Esslinger
They had my wife's car near for almost a month. She's going down the street. It just dies she had to have a wreck or take it there. They could not figure out what was wrong with it after a month of them. Not being able to do it. So they still charged her a $167. Which for doing nothing? That's ridiculous but anyway. I had to go on a trip and since it's a hybrid. It gets very good fuel mileage. I left within 5 hours. It died, it broke down so I'm mechanic for a long time. And I start trying to figure out. What's wrong with it and the main battery that starts? The engine had gone dead I called AAA They came out. And I asked the guy if he had some way of testing the battery. He did and it showed the battery wasn't any good. It showed that it only had about 5% charge and that made her shout like 24 %, which means that's supposed to be at least 75% for the battery. To be good so we jump-started. It got it going? I took it down to Vance auto. Bottom battery and put in it not had another problem. So my question is this. These are factory trained mechanics and supposedly the service manager even drove the car for 45 days trying to get it to do what happened to my wife and guess what? Something is simple as a battery. It's absolutely ridiculous now. I work at a dealership for 20 years. With all the new computer technology they have, they should have been able to plug a computer in Italy. What's wrong with it? What they wanted to do was nothing now. Part of the problem with the hybrid is that there's. The engines are going bad. Every one of them have gone bad. They just don't wanna replace them. So they keep sending it back to. You we're holding it for a month and what they're trying to do is make you get so disgusted with their car. If you go traded in or by another car, then they don't have to worry about it again. But the people there are talk to you nice, it's just they're not knowledgible. They should not have anyone in that shop. That's a shade tree mechanic into days' society. These people need to have several years of training before they become a mechanic. Even when I was a mechanic back in the 19 60s, 70s and 80s. You had to have formal training to be a mechanic in a diesel garage. But I also know that today. If you can fold the mirror up, they're gonna hire you and then they're gonna charge you a hundred sixty dollars per hour and i've been charged all the way up to 300 dollars an hour
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December 2023 by Jon T.
I bought a truck from here 3 years ago. I was forced into paying for Gap Insurance even tho I explicitly stated I didn't want to pay for it. I was told it was not an option but that it was refundable after I owed less on the truck than it was worth. I've tried getting the gap insurance refunded for over a year and a half now and I've made no progress. It wasn't necessary because it basically doubled the margin of difference between loan amount and book value at the time. It would've been paid down to book value in just a few months. No inspection was done on the truck I bought from here. It had aftermarket wheels and tires, I knew it would need tires before I bought it. The issue is the truck didn't come with a wheel lock key. Found one for $5 simple enough but after getting the wheels and tires off, it needed a 4 wheel brake job and the rear leaf springs were broken, a minor exhaust leak, and there was also very small rear diff leak. The transfer case went out within 1k miles because there was no fluid in it. Not that it leaked out. There just wasn't fluid in it. Which isn't necessarily something you check on a basic used car inspection. It was just the icing of the cake. This truck is my spare vehicle, it's been great since I've taken care of the first issues it had. 3 years, 50k miles later, several trips across country towing a utility trailer and many 4x4 trails later. Couldn't be happier with the truck itself, but a very poor experience at this dealership.
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November 2023 by Michelle Haggerty
Stopped by looking for a car and Aaron ( Cornbread ) assisted us! He is awesome!! He was not pushy, went out of his way to show us vehicles, and let us make our decision. Most car salesman are pushy and that just makes me turn around and leave. But Aaron was Extremely great!! Thanks so much Aaron for helping find this awesome jeep!!! Love it and it was so refreshing working with you! If you are in the market for a new car look Aaron up!! You won’t regret it!
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September 2023 by Charles Rayman
Stay away from Twin City Collision. The service is terrible. There is absolutely no communication. I call Mark. No response. I call Mark a second time. Still waiting for a return call. When I do catch him he knows very little about the status of my Cadillac XT6. Last conversation 2 weeks ago was that all the parts are in. 2 weeks later still no communication and no indication as to when my Caddy will be finished. Twin City Collision has had my vehicle for almost 2 months now. Outrageous service and communication whether you own a Honda or a Cadillac. Never again.
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September 2023 by Kristen Crosslin
I had a great cay buying experience with Twin City dealerships!!
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September 2023 by Brenda Johnson
Poor customer service. Received messages for days about coming by. Never got to even see a car. I drove almost 100 miles round trip and was told that they couldn’t help me
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September 2023 by Google user
Stay away from Twin City Collision. The service is terrible. There is absolutely no communication. I call Mark. No response. I call Mark a second time. Still waiting for a return call. When I do catch him he knows very little about the status of my Cadillac XT6. Last conversation 2 weeks ago was that all the parts are in. 2 weeks later still no communication and no indication as to when my Caddy will be finished. Twin City Collision has had my vehicle for almost 2 months now. Outrageous service and communication whether you own a Honda or a Cadillac. Never again.
