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“Excellent!!! The Best Customer Service that I’ve ever received with T-Mobile is at the Manchester Rock Hill SC store by an Excellent Expert named Treasure! ⭐️⭐️⭐️⭐️⭐️. I have completed a complete survey and detailed my pleasant experience with this Expert! She is professional,thorough, kind and knowledgeable! This made my store experience so memorable and easy! She deserves a great big Kudos T-Mobile! This means that there are still great people providing the best possible Customer service experience out there! Thanks, Treasure ???Keep up your excellent work! I wanted to make sure that this was posted everywhere possible!”
“The gentleman was very friendly and explained everything we needed to know about our account since it was included in our rent. He was very polite and clear about everything.”
“The sales lady was very informative and explained everything to a Tee. She was very patient and followed up with me to get the service. I am so happy with the customer service I received from this company.”
“We stopped in to get them to look at my phone because it was acting up. I ended up walking out of there with a new phone. The rep was AWESOME!! She educated us on the difference between the A32 and the A21, so I'm thinking I had the best phone but then she informed me that Boost don't do their upgrades like we thought. My A21 is the best I've had since being with Boost. We told her that we would be back on Friday to get my Bae a phone as well and remembered us. We were in and out with no problem.”
“A family member of mine recommended this location and a rep named Derrika, let me tell you we got the best customer service ever. If I could give her 100 I would, she was patient and kind and took over time with the less-tech changelled”
“Customer service at this location is excellent. If you are on T-Mobile and have any issue, I would recommend coming here. They will help get a new phone working on your T-Mobile plan including troubleshooting. The folks here are much better than other T-Mobile stores.”
“This location is absolutely the best store to look for a phone, and the customer service is Amazing PERIOD! This location even has seating.A lot of options to choose from and actually ineract with the phones to choose what fits you. Chrystan is the specialist that helped me and worked hard to get me the best options I needed. 20 star service! She is this store GEM!”
“PLEASE PLEASE, if you need VERIZON, GO TO THIS location and NOT the location on Cherry Road. The location on Cherry road is a third party provider of cell phones and wireless tech. They are authorized by the companies but their knowledge, service, and support is sub par compared to the actual Verizon store. Save yourself time and go to the real deal.
I came in to buy a phone last week after qualifying for an upgrade. There were deals on Samsung S24's, but when I expressed to the salesman that the monthly cost was my issue even though I needed a reliable quality phone for work. Realizing I was asking for quality at a discount, I know it was a big ask. The salesman took that into account and was able to review various deals to get me a Google Pixel 8 for a small monthly payment of $2 after a $28 a month credit from Verizon after we upgraded/transferred our then existent version of our unlimited wireless plan to the newer equivalent. They listened to my feedback and provided.
The salesman helped me set up the phone and notified us of other perks we qualified for (the Netflix Bundle and the Disney Bundle). Already subscriptions we had, we were able to link our accounts to our Verizon bill and saved over $12 a month on our subscriptions.
All in all, the experience took no longer that 30-45 minutes. Knowledgeable, efficient, and beyond helpful with the advice and saving us money/finding a plan, phone, and perks that worked for us. Can't recommend this location more!”
“The service I received here was phenomenal! I came here for the first time to get a new phone a month ago because my old phone got water damaged. I believe the associate name was "Jaylen". He was very helpful and patient. I was frustrated without a phone so patience from a caring associate is exactly what I needed. Even with multiple push backs, the associate still made sure I got a new phone! I just want to thank you!”
“Our fiber internet board on the outside panel died last night and their technician Mitchell was both quick to take action and pleasant to work with. 10/10, would recommend him to anyone I know.”
“I was having ongoing trouble with my phone and took it to this location after dealing with multiple others. They fixed my problem within minutes . Great customer service, friendly and very professional. Definitely the best T-Mobile in the area.”
“Personnel at the Cherry Road store--both veterans and recent employees alike--were very helpful in facilitating return of our modem and setting up a new account. I was anticipating difficulties but had none. I am glad I made this in-person visit.”
“Had several questions about my new account so decided to go to the retail store. I was very impressed. Virtually no wait. Angela, my service specialist was professional and most importantly, very knowledgeable. In”
“Thomas was and have been absolutely great! He helped us with our carrier switch and have been able to answer any of our following questions. He is very professional and entertaining and he made sure before we left that day we thoroughly understand what was being done. If and when you stop by this location know you'll be handled well by the staff and even better by Thomas. Great customer from you all and thank you so much!!”
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“The 1 star reviews are odd. I had really great, fast Internet speeds with Comporium with maybe 1 or 2 small outages during the 4 years I had it. Even walking in the store to return equipment and cancel service was quick and painless; the woman at the counter was nice (I cancelled because I was moving out of FM). My only major "complaints" are that the prices kept going up and I had to pay extra for a static IP in order to get NAT type 2 with my PlayStation.”