Sumter Auto Mall is a local auto dealership that has received mixed reviews from its customers. While some customers have praised the service and professionalism of the staff, others have reported issues with communication and responsiveness. The business is generally considered to provide good service, with one customer describing the service technician as "incredibly kind" and appreciating her clear explanations. Another customer was "very pleased" with their trade-in experience, commending the staff's professionalism. However, some customers have reported difficulties in reaching the business, with one customer noting that they "called several times with no answer" and were not called back as promised. Another customer expressed frustration with the lack of communication about the status of their vehicle's repair. Overall, Sumter Auto Mall seems to offer a mixed experience, with some customers satisfied with the service and others facing communication challenges. The business appears to have a knowledgeable and professional staff, but may need to improve its responsiveness and communication with customers.
Great Service and made to feel special at the auto parts department!
December 2023
Very pleased with this trade-in. Kendrick did good, but sense that he was not very familiar with the Honda Ridgeline. Theresa on the other hand was extremely helpful and you can tell that she has a lot of experience! She and Kendrick were very professional and I'm glad I met them!
June 2022
Great service department! Always going the extra mile.
